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Administering Cisco Unified Contact Center Enterprise, Part 1 training

Administering Cisco Unified Contact Center Enterprise, Part 1



overview


The Administering Cisco Unified Contact Center Enterprise Part 1 is instructor-led course presented by training partners to system engineers and customers who will be involved with support of a UCCE solution deployed in a CVP comprehensive environment.

prerequisties

  • None

Duration

Online
  • It is a 12 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 3 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arrenged on request and minimum attendies for batch is 4.

course content

  • Cisco Unified Contact Center Enterprise v10 Foundations
  • UCCE Configuration and Scripting
  • Unified CCE Inbound Agent Considerations
  • Unified CCE IVR / VRU Functionality
  • Additional UCCE Considerations
  • VXML Implementation
  • Cisco Unified Intelligence Center Reporting

Videos

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