Facets Demo New Batches Starting from Saturday... 22-10-2016
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AMDocs CRM Billing online training

AMDocs CRM Billing


Amdocs Billing Care is the Web-based front office application used by contact center agents to create and maintain customer accounts, manage their services, and handle customer issues. It is designed to operate as the front-end application to customer-related activities supported by Amdocs Charging and other Amdocs products. Amdocs Billing Care's architecture and functionality is based on Amdocs CRM, the leading CRM product in the telecom sector — with more than 100 telecom installations worldwide.


  • None.


  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
    Private Classroom arranged on request and minimum attendies for batch is 4.

course content

  • Introduction to Amdocs CRM 8.1 Data Model
  • Changes to ABP Tables
  • New Changes in Clarify View
  • CIH Concepts
  • Introduction to Amdocs Smart Client Architecture
  • Introduction to Amdocs Smart Client Framework 8.2
  • Form Controls
  • Form Actions
  • Introduction to Amdocs CRM backend
  • Introduction to Server Architecture
  • Knowing Beans, Xbeans, Worker Beans, Save Beans and Load Beans
  • Introduction to Amdocs Configurator
  • Introduction to Amdocs Smart Client designer
  • Smart Client hands-on exercises
  • Introduction to CRM Upgrade
  • Upgrade Path
  • Upgrade Steps


AMDocs CRM Billing Videos will be updated Soon
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