Amdocs Billing Care is the Web-based front office application used by contact center agents to create and maintain customer accounts, manage their services, and handle customer issues. It is designed to operate as the front-end application to customer-related activities supported by Amdocs Charging and other Amdocs products. Amdocs Billing Care's architecture and functionality is based on Amdocs CRM, the leading CRM product in the telecom sector — with more than 100 telecom installations worldwide.
prerequisties
None.
Duration
Online
It is a 20 days program and extends up to 2hrs each.
The format is 40% theory, 60% Hands-on.
Corporate
It is a 5 days program and extends up to 8hrs each.
The format is 40% theory, 60% Hands-on.
Classroom
Private Classroom arranged on request and minimum attendies for batch is 4.
course content
Introduction to Amdocs CRM 8.1 Data Model
Changes to ABP Tables
New Changes in Clarify View
CIH Concepts
Introduction to Amdocs Smart Client Architecture
Introduction to Amdocs Smart Client Framework 8.2
Form Controls
Form Actions
Introduction to Amdocs CRM backend
Introduction to Server Architecture
Knowing Beans, Xbeans, Worker Beans, Save Beans and Load Beans
Introduction to Amdocs Configurator
Introduction to Amdocs Smart Client designer
Smart Client hands-on exercises
Introduction to CRM Upgrade
Upgrade Path
Upgrade Steps
Videos
AMDocs CRM Billing Videos will be updated Soon
To Watch More Videos Click Here
Flash News
PUBLIC DEMO
(1) Workday Technical Demo Training
Demo Schedule :09:30 P.M EST / 08:30 P.M CST / 6:30 P.M PST on 13th April & 07:00 A.M IST on 14th April