AMDocs CRM Billing

Amdocs Billing Care is the Web-based front office application used by contact center agents to create and maintain customer accounts, manage their services, and handle customer issues. It is designed to operate as the front-end application to customer-related activities supported by Amdocs Charging and other Amdocs products. Amdocs Billing Care's architecture and functionality is based on Amdocs CRM, the leading CRM product in the telecom sector — with more than 100 telecom installations worldwide.

• None.

Online

• It is a 20 days program and extends up to 2hrs each.
• The format is 40% theory, 60% Hands-on.

Corporate

• It is a 5 days program and extends up to 8hrs each.
• The format is 40% theory, 60% Hands-on.

Classroom

Private Classroom arranged on request and minimum attendies for batch is 4.

• Introduction to Amdocs CRM 8.1 Data Model
• Changes to ABP Tables
• New Changes in Clarify View
• CIH Concepts
• Introduction to Amdocs Smart Client Architecture
• Introduction to Amdocs Smart Client Framework 8.2
• Form Controls
• Form Actions
• Introduction to Amdocs CRM backend
• Introduction to Server Architecture
• Knowing Beans, Xbeans, Worker Beans, Save Beans and Load Beans
• Introduction to Amdocs Configurator
• Introduction to Amdocs Smart Client designer
• Smart Client hands-on exercises
• Introduction to CRM Upgrade
• Upgrade Path
• Upgrade Steps

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