Mail :
India : +91-8143-111-555
USA : +1-703-445-4802
Whats app : +91-8143-110-555
Facebook Twitter Google Plus Pinit Stumbleupon Youtube Blog

Workday HCM Demo New Batches Starting from Wednesday... 14-12-2016
Search Course Here

Live Chat

ATG Commerce Service Center


Oracle's ATG Web Commerce Customer Service streamlines customer service and integrates all customer touchpoints to help you increase customer satisfaction and loyalty, while reducing the cost of customer service. With faster problem resolution and a personalized, consistent experience across multiple channels, you can deliver the best possible customer service and drive repeat business to your Web commerce site.ATG Web Commerce Customer Service includes a range of tools—integrated customer service, knowledge and incident management, and Web self-service—that empower both contact center agents and site visitors to resolve issues and complete transactions.
  • Strong background in configuring ATG applications, including experience with Java, JavaServer Pages, and J2EEWorking knowledge of HTML, XML, and object-oriented programmingExperience working with and extending the Oracle ATG Web Commerce environment.
  • It is a 8 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

  • It is a 2 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Introduction
    • Commerce Service Center (CSC) functionality and feature overview
    • Call tracking
  • Working with Customers
    • Finding registered customers
    • Linking customers to tickets
    • Creating new customer accounts
    • Editing existing customer information
    • Responding to customers by email
  • Working with Orders
    • Order status
    • Finding existing orders
    • Creating new orders
    • Editing orders
  • Processing Returns and Exchanges
    • Initiating returns
    • Initiating exchanges
    • Processing returned merchandise
  • Working with Gift Lists and Wish Lists
    • Creating gift lists
    • Adding items to lists
    • Purchasing from lists
For Videos Click Here Videos

Flash News

AngularJS New Batch Start From 14th DEC & 15th DEC.

Hadoop Dev New Batch Start From 15th DEC & 16th DEC.

IBM COGNOS TM New Batch Start From 16th DEC & 17th DEC.

Informatica Dev New Batch Start From 17th DEC & 18th DEC.

Mean Stack New Batch Start 18th DEC & 19th DEC.

SAP BODS new Batch Starting From 19th DEC & 20th DEC.

SAP S/4 HANA New Batch Start From 20th DEC & 21st DEC

Tableau New Batch Start From 21st DEC & 22nd DEC


(1) Workday Technical Demo Training

Demo Schedule : 09:30A.M EST / 08:30A.M CST / 6:30A.M PST on 13th DEC & 07:00A.M IST on 14th DEC

Email :
Rediff Bol :
Google Talk :
MSN Messenger :
Yahoo Messenger :
Skype Talk :