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Workday HCM Demo New Batches Starting from Wednesday... 14-12-2016
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BMC Remedy Change Management online training

BMC Remedy Change Management



overview


BMC Remedy Change Management provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within your organization. BMC Remedy Change Management is closely aligned with standard ITIL service management processes.

prerequisties

  • User knowledge of Microsoft Windows graphical user interface (GUI)

Duration

Online
  • It is a 8 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 2 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.

course content

  • INTRODUCTION TO CHANGE MANAGEMENT
    • Identifying ITSM Applications
    • Change and Release Management Roles
    • Change Management Process and Lifecycle
    • Release Management Process
  • NAVIGATING THE CONSOLES
    • Accessing the Applications
    • Navigating the Change Management Console
    • Navigating the Release Management Console
    • Social Networking Overview
  • OVERVIEW AND REQUESTER CONSOLES
    • Overview Console
    • Requester Console
  • CREATING CHANGE REQUESTS
    • Change Procedures Overview
    • Creating Change Requests
    • Assigning Change Requests
  • PLANNING AND APPROVING CHANGES
    • Change Procedures Overview
    • Planning a Change Request
    • Approving a Change Request
  • PROCESSING CHANGE REQUESTS
    • Change Procedures Overview
    • Searching for Change Requests
    • Working with Tasks
    • Processing and Closing Changes
  • WORKING WITH RELEASES
    • Release Procedures and Lifecycle Overview
    • Creating a Release
    • Working with Activities
    • Processing and Closing Releases
  • USING COMMON FEATURES
    • Working with Reports and Flashboards
    • Supplemental Features

Videos

BMC Remedy Change Management Videos will be updated soon
To Watch More Videos Click Here

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PUBLIC DEMO


(1) Workday Technical Demo Training

Demo Schedule : 09:30A.M EST / 08:30A.M CST / 6:30A.M PST on 13th DEC & 07:00A.M IST on 14th DEC

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