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Workday HCM Demo New Batches Starting from Wednesday... 14-12-2016
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BMC Remedy ITSM Admin online training

BMC Remedy IT Service Management 8.0 Administering



overview


BMC Remedy IT Service Management 8.0 Administering Basic provides BMC Remedy IT Service Management 8.0 application administrators, developers, and consultants with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Service Desk, BMC Change Management, and BMC Asset Management.

prerequisties

  • BMC Remedy Service Desk 8.0: Using (WBT)
  • BMC Remedy Asset Management 8.0: Using (WBT)
  • BMC Remedy Change Management 8.0: Using (WBT)
  • BMC Remedy AR System 8.0: Foundation – Part 1 (ODL)

Duration

Online
  • It is a 12 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 3 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arrenged on request and minimum attendies for batch is 4.

course content

  • ITSM ARCHITECTURE OVERVIEW
    • BMC Remedy ITSM application purpose
    • BMC Remedy ITSM architecture
    • Foundation data
    • Online documentation and community improvements
  • ITSM ENHANCEMENTS
    • Access improvements
    • Social media
    • Hub and spoke technology
  • DEFINING COMPANIES AND LOCATION
    • Defining companies
    • Defining company organizations and locations
  • SUPPORT ORGANIZATIONS AND SUPPORT GROUPS
    • Purpose of support groups
    • Configuring optional information
    • Configuring social media
  • DEFINING PEOPLE
    • Permission groups and functional roles
    • Configuring people
    • Other people management activities
  • CATALOG SETUP
    • Product catalog setup
    • Operational catalog setup
    • Generic catalog and assignments
  • OTHER APPLICATION CONFIGURATION TASKS
    • Data management tool
    • Approval server
    • Task management
    • Email Rule Engine
    • Hub and spoke

Videos

BMC Remedy ITSM Admin Videos will be updated soon
To Watch More Videos Click Here

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PUBLIC DEMO


(1) Workday Technical Demo Training

Demo Schedule : 09:30A.M EST / 08:30A.M CST / 6:30A.M PST on 13th DEC & 07:00A.M IST on 14th DEC

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