BMC Remedy IT Service Management 8.0 Administering Adv

BMC Remedy IT Service Management 8.0 Administering Part 2 provides BMC Remedy IT Service Management 8.0 application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy IT Service Management 8.0 applications, specifically BMC Remedy Service Desk , BMC Remedy Change Management , BMC Remedy Asset Management, and related subsystems and modules.

• BMC Remedy AR System 8.0: Foundation – Part 1 (ODL)
• BMC Remedy Asset Management 8.0: Using (WBT)
• BMC Remedy Change Management 8.0: Using (WBT)
• BMC Remedy IT Service Management 8.0: Administering – Part 1 (WBT)
• BMC Remedy Service Desk 8.0: Using (WBT)

Online

• It is a 20 days program and extends up to 2hrs each.
• The format is 40% theory, 60% Hands-on.

Corporate

• It is a 5 days program and extends up to 8hrs each.
• The format is 40% theory, 60% Hands-on.

Classroom

Private Classroom arranged on request and minimum attendies for batch is 4.

• APPLICATION USERS AND APPLICATION ADMINISTRATORS
  • Application User's Perspective
  • Application Administrator's Perspective
  • Online Documentation Portal
• FOUNDATION DATA
  • Companies, Organization, and Locations
  • Support Groups and People
  • Data Management Tool
  • Categorizations
  • Assignment
• CONFIGURING THE REQUESTER CONSOLE
  • Guest User
  • Permission Groups
• SOCIAL COLLABORATION
  • BMC Chat
  • Twitter
  • RSS Feeds
• NOTIFICATIONS
  • Individual Notifications
  • Group Notifications
  • Inbound Email
• DEFINE FORM BEHAVIOR
  • Form Views
  • Behavior Rules
  • BMC Atrium Service Context
• INCIDENT MANAGEMENT FILL-IN AIDS
  • Incident Templates
  • Incident Scripts
  • Incident Decision Trees
• CHANGE AND RELEASE TEMPLATES
  • Change Templates
  • Release Templates
  • Activities
• TASK MANAGEMENT SYSTEM
  • Task Management System
  • TMS Configuration
• CHANGE AND RELEASE MANAGEMENT APPROVAL
  • Approval Process
  • Approval Mapping
• CHANGE RISK AND ADVANCED CHANGE OPTIONS
  • Determine Risk
  • Change Lifecycle
  • Change Calendar
  • Custom Change Process Flows
• ASSET MANAGEMENT LICENSING AND APPROVALS
  • Software Licenses and Contracts
  • Approvals and Notifications
• ASSET MANAGEMENT CIS AND FINANCIALS
  • CI Functionality
  • Financials
• OVERLAYS
  • Purpose
  • Considerations
  • Preserving ITSM Customization
• HUB AND SPOKE
  • Purpose
  • Considerations

BMC Remedy ITSM Admin Videos will be updated soon
To Watch More Videos Click Here