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Workday HCM Demo New Batches Starting from Wednesday... 14-12-2016
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BMC Remedy ITSM

BMC Remedy IT Service Management 8.0 Administering Adv



overview


BMC Remedy IT Service Management 8.0 Administering Part 2 provides BMC Remedy IT Service Management 8.0 application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy IT Service Management 8.0 applications, specifically BMC Remedy Service Desk , BMC Remedy Change Management , BMC Remedy Asset Management, and related subsystems and modules.

prerequisties

  • BMC Remedy AR System 8.0: Foundation – Part 1 (ODL)
  • BMC Remedy Asset Management 8.0: Using (WBT)
  • BMC Remedy Change Management 8.0: Using (WBT)
  • BMC Remedy IT Service Management 8.0: Administering – Part 1 (WBT)
  • BMC Remedy Service Desk 8.0: Using (WBT)

Duration

Online
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.

course content

  • APPLICATION USERS AND APPLICATION ADMINISTRATORS
    • Application User's Perspective
    • Application Administrator's Perspective
    • Online Documentation Portal
  • FOUNDATION DATA
    • Companies, Organization, and Locations
    • Support Groups and People
    • Data Management Tool
    • Categorizations
    • Assignment
  • CONFIGURING THE REQUESTER CONSOLE
    • Guest User
    • Permission Groups
  • SOCIAL COLLABORATION
    • BMC Chat
    • Twitter
    • RSS Feeds
  • NOTIFICATIONS
    • Individual Notifications
    • Group Notifications
    • Inbound Email
  • DEFINE FORM BEHAVIOR
    • Form Views
    • Behavior Rules
    • BMC Atrium Service Context
  • INCIDENT MANAGEMENT FILL-IN AIDS
    • Incident Templates
    • Incident Scripts
    • Incident Decision Trees
  • CHANGE AND RELEASE TEMPLATES
    • Change Templates
    • Release Templates
    • Activities
  • TASK MANAGEMENT SYSTEM
    • Task Management System
    • TMS Configuration
  • CHANGE AND RELEASE MANAGEMENT APPROVAL
    • Approval Process
    • Approval Mapping
  • CHANGE RISK AND ADVANCED CHANGE OPTIONS
    • Determine Risk
    • Change Lifecycle
    • Change Calendar
    • Custom Change Process Flows
  • ASSET MANAGEMENT LICENSING AND APPROVALS
    • Software Licenses and Contracts
    • Approvals and Notifications
  • ASSET MANAGEMENT CIS AND FINANCIALS
    • CI Functionality
    • Financials
  • OVERLAYS
    • Purpose
    • Considerations
    • Preserving ITSM Customization
  • HUB AND SPOKE
    • Purpose
    • Considerations

Videos

BMC Remedy ITSM Admin Videos will be updated soon
To Watch More Videos Click Here

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PUBLIC DEMO


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Demo Schedule : 09:30A.M EST / 08:30A.M CST / 6:30A.M PST on 13th DEC & 07:00A.M IST on 14th DEC

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