BMC Remedy IT Service Management 8.0 Administering Adv
overview
BMC Remedy IT Service Management 8.0 Administering Part 2 provides BMC Remedy IT Service Management 8.0 application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy IT Service Management 8.0 applications, specifically BMC Remedy Service Desk , BMC Remedy Change Management , BMC Remedy Asset Management, and related subsystems and modules.
prerequisties
BMC Remedy AR System 8.0: Foundation – Part 1 (ODL)
BMC Remedy Asset Management 8.0: Using (WBT)
BMC Remedy Change Management 8.0: Using (WBT)
BMC Remedy IT Service Management 8.0: Administering – Part 1 (WBT)
BMC Remedy Service Desk 8.0: Using (WBT)
Duration
Online
It is a 20 days program and extends up to 2hrs each.
The format is 40% theory, 60% Hands-on.
Corporate
It is a 5 days program and extends up to 8hrs each.
The format is 40% theory, 60% Hands-on.
Classroom
Private Classroom arranged on request and minimum attendies for batch is 4.
course content
APPLICATION USERS AND APPLICATION ADMINISTRATORS
Application User's Perspective
Application Administrator's Perspective
Online Documentation Portal
FOUNDATION DATA
Companies, Organization, and Locations
Support Groups and People
Data Management Tool
Categorizations
Assignment
CONFIGURING THE REQUESTER CONSOLE
Guest User
Permission Groups
SOCIAL COLLABORATION
BMC Chat
Twitter
RSS Feeds
NOTIFICATIONS
Individual Notifications
Group Notifications
Inbound Email
DEFINE FORM BEHAVIOR
Form Views
Behavior Rules
BMC Atrium Service Context
INCIDENT MANAGEMENT FILL-IN AIDS
Incident Templates
Incident Scripts
Incident Decision Trees
CHANGE AND RELEASE TEMPLATES
Change Templates
Release Templates
Activities
TASK MANAGEMENT SYSTEM
Task Management System
TMS Configuration
CHANGE AND RELEASE MANAGEMENT APPROVAL
Approval Process
Approval Mapping
CHANGE RISK AND ADVANCED CHANGE OPTIONS
Determine Risk
Change Lifecycle
Change Calendar
Custom Change Process Flows
ASSET MANAGEMENT LICENSING AND APPROVALS
Software Licenses and Contracts
Approvals and Notifications
ASSET MANAGEMENT CIS AND FINANCIALS
CI Functionality
Financials
OVERLAYS
Purpose
Considerations
Preserving ITSM Customization
HUB AND SPOKE
Purpose
Considerations
Videos
BMC Remedy ITSM Admin Videos will be updated soon
To Watch More Videos Click Here
Flash News
PUBLIC DEMO
(1) Workday Technical Demo Training
Demo Schedule :09:30 P.M EST / 08:30 P.M CST / 6:30 P.M PST on 13th April & 07:00 A.M IST on 14th April