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CCNA VOICE

overview

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
prerequisties
  • Cisco CCIE certification is required.
Duration
Online
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Introduction
  • What are Ciscos Voice Certifications and Where Do I Go From Here
  • Fundamentals of Telephony :: Part 1
  • Fundamentals of Telephony :: Part 2
  • QoS Primer
  • UC Components Overview
  • CUOS UI
  • Admin and User UI
  • Users Groups and Roles in CUCM
  • Unity Connect Admin and User UI
  • CME CUE Admin CLI User UIs and CCP :: Part 1
  • CME CUE Admin CLI User UIs and CCP :: Part 2
  • Call Flows and Call Legs in UCM and UCME :: Part 1
  • Call Flows and Call Legs in UCM and UCME :: Part 2
  • Call Flows and Call Legs in UCM and UCME :: Part 3
  • Class of Service and Call Routing in UCM :: Part 1
  • Class of Service and Call Routing in UCM :: Part 2
  • Class of Service and Call Routing in UCM :: Part 3
  • Class of Service and Call Routing in UCM :: Part 4
  • UCME Class of Service and Call Routing
  • SCCP and SIP Endpoints and End Users in UCM :: Part 1
  • SCCP and SIP Endpoints and End Users in UCM :: Part 2
  • SCCP and SIP Endpoints and End Users in UCM :: Part 3
  • Telephony Features in UCM :: Part 1
  • Telephony Features in UCM :: Part 2
  • Telephony Features in UCME
  • Unity Connection Features and Functions :: Part 1
  • Unity Connection Features and Functions :: Part 2
  • Unified Presence Server Features and Functions
  • Basic Troubleshooting of Endpoint Issues
  • Slides - Introduction and Agenda
  • Slides - What are Cisco's Unified Communication Certifications? and Where Do I Go From Here?
  • Slides - Fundamentals of Telephony
  • Slides - Quality of Service Primer
  • Slides - UC Components Overview
  • Slides - CUOS UI
  • Slides - UCME Class of Service and Call Routing
  • Slides - SCCP and SIP Endpoints and End Users in UCM
  • Slides - Telephony Features in UCM Part 1
  • Slides - Telephony Features in UCM Part 2
  • Slides - Unified Presence Server Features and Functions
  • Slides - Basic Troubleshooting of Endpoint Issues
  • Diagram - Voice
  • Diagram - Voice Call Flows Single Cluster
  • Diagram - Voice Call Flows Single Cluster with UCME
  • Diagram - Voice Call Flows Multi-Cluster
Videos
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