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ITIL Intermediate OSA Online Training

ITIL Intermediate PPO


The Planning, Protection and Optimization module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.In ITIL Intermediate PPO Training you learn how to plan, manage and optimize the planning, protection and optimization processes.
  • Candidates for this course must hold the ITIL Foundations Certification.
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Introduction and Overview
    • PPO in the context of the service lifecycle
    • Service optimization
    • Service design basics
    • The role of design coordination within PPO
  • Capacity Management
    • Basic concepts
      • Purpose, goals and objectives of capacity management
      • Methods and techniques
      • Capacity management, principles and basic concepts
    • Capacity management activities
      • Conducting capacity management for quality assurance
      • The capacity management information system
      • Meeting cost and time constraints
  • Availability Management
    • Scope of availability management
      • Purpose and objectives
      • Availability management in relation to PPO
      • Enabling availability management
      • How availability management creates business value
    • Concepts and activities
      • Triggers, input and output to other processes
      • Establishing metrics to ensure process quality
      • Demonstrating the efficiency and effectiveness of successful availability management
  • IT Service Continuity Management (ITSCM)
    • ITSCM to generate business value
      • Illustrating the main activities
      • Initiation
      • Requirements and strategy
      • Implementation
      • Ongoing operation
    • Primary activities
      • Policies and principles
      • Ensuring quality assurance when introducing services through effective ITSCM
      • Managing risks
      • Planning for recovery
      • Challenges and critical success factors
  • Information Security Management (ISM)
    • Overview of ISM
      • Analyzing how ISM contributes to quality assurance for new services
      • How ISM generates business value
      • Aligning IT security with business security
    • Key activities for ISM implementation
      • Methods and techniques
      • Ensuring confidentiality, integrity and availability
      • Key metrics to measure success
      • Challenges and risks of ISM
  • Demand Management
    • Purpose of demand management
      • Scope and objectives
      • Service strategy and demand management
      • Coupling capacity with demand
    • Identifying demand management patterns
      • Activities, methods and techniques
      • Influencing customer demand
      • Managing demand for service
      • Demand management techniques
    • Roles and Responsibilities
      • Defining the key roles for executing each process step
      • Process manager and process practitioner
      • Capacity management
      • Availability management
      • IT service continuity management
      • Information security management
    • Technology and Implementation Considerations
      • Generic requirements and evaluation criteria
      • Special technology functions and features related to PPO
      • Good practices for implementation
      • Determining the evaluation criteria for technology and process implementation
      • Challenges, critical success factors and risks
      • Designing technology architecture
      • Considerations for planning and implementing service management technologies
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