Mail : training@ecorptrainings.com
India : +91-8143-111-555
USA : +1-703-445-4802
uk : +44-20-3287-2021
Whats app : +91-8143-110-555
Facebook Twitter Google Plus Pinit Stumbleupon Youtube Blog

Workday HCM Demo New Batches Starting from Monday... 13-11-2017
Search Course Here




Live Chat
Support
ITIL Intermediate RCV Online Training

ITIL Intermediate RCV

overview

ITIL Intermediate Release, Control and Validation (RCV) Training Course is intended for IT service management professionals who are preparing for the Intermediate Release Control and Validation Certification Exam to demonstrate their knowledge of ITIL modules and proficiency in RCV processes.
prerequisties
  • Candidates for this course must hold the ITIL Foundations Certification.
Duration
Online
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 3 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Exploring the purpose and objectives of the service transition stream
  • The scope of the service transition phase in relation to the RCV processes
  • Developing an effective service transition strategy
  • The approach and best practices in planning and coordinating service transition activities
  • Core Release, Control and Validation Processes
    • Change management
      • Purpose, goals and objectives
      • Implementing change with minimal rework
      • Evaluating business, technical and financial aspects
      • Achieving successful service transition
      • Activities, methods and techniques
      • Postimplementation review
      • Key metrics to measure success
    • Service asset and configuration management (SACM)
      • Business value of the SACM process
      • Activities, methods and techniques
      • Supporting the effective execution of the SACM process using a configuration management system (CMS)
      • Describing the tools, activity model and deliverables for executing each key activity
      • Effectively measuring the SACM process with metrics
      • Typical day-to-day configuration management activities
    • Service validation and testing (SVT)
      • How SVT creates business value
      • Identifying how policies can drive and support the execution of the SVT process
      • Triggers, inputs, outputs and interfaces with other processes
      • Acquiring relevant test data
      • Building quality service deliverables using test levels and test models
      • Measuring the SVT process in terms of business value contribution
    • Release and deployment management (RDM)
      • Analysing how services are released into production to enable effective use of services
      • Planning, scheduling and controlling releases
      • Identifying clear planning conditions including pass/fail criteria
      • Illustrating the main activities in relation to RCV
      • The key steps for performing the actual transfer
      • Defining metrics for process quality
  • Request Fulfillment and Change Evaluation
    • Analysing how service requests should be handled
      • Request fulfillment and a self-help service practice
      • Identifying the differences between request fulfillment and incident management
    • Evaluating services against target performance in the context of change
      • Meeting committed service level performance
      • Intended and unintended effects of a change
      • Evaluating predicted service performance and actual performance
  • Knowledge Management (KM)
    • The business value of the KM process
    • Identifying what constitutes an effective KM strategy
    • Analysing the basic layers of KM using the DIKW structure
    • Describing the key steps of effective data and information management
  • Roles and Responsibilities
    • Change management
    • Service asset and configuration management
    • Release and deployment management
    • Request fulfillment and change evaluation
  • Technology and Implementation Considerations
    • Technology as part of implementing service management
    • Evaluation criteria for service management tools
    • Identifying good practices with service design
    • Challenges, critical success factors and risks
    • Managing change in operations
    • Implementing service management technologies
  • Videos
    ITIL Intermediate RCV videos will be updated soon
    To Watch More Videos Click Here

    Flash News


    AngularJS New Batch Starting From 14th NOV & 15th NOV.


    Hadoop Dev New Batch Starting From 15th NOV & 16th NOV.


    IBM COGNOS TM New Batch Starting From 16th NOV & 17th NOV.


    Informatica Dev New Batch Starting From 17th NOV & 18th NOV.


    Mean Stack New Batch Starting From 18th NOV & 19th NOV.

    SAP BODS new Batch Starting From 19th NOV & 20th NOV.

    SAP S/4 HANA New Batch Starting From 20th NOV & 21st NOV
    .

    Tableau New Batch Starting From 21st NOV & 22nd NOV

    PUBLIC DEMO


    (1) Workday Technical Demo Training

    Demo Schedule : 09:30 P.M EST / 08:30 P.M CST / 6:30 P.M PST on 13th NOV & 07:00 A.M IST on 14th NOV

    SOLVE YOUR QUERIES ONLINE
    Email :
    Rediff Bol :
    ecorptrainings@rediffmail.com
    Google Talk :
    ecorptrainings@gmail.com
    MSN Messenger :
    ecorptrainings@hotmail.com
    Yahoo Messenger :
    ecorptrainings@yahoo.com
    Skype Talk :
    ecorptrainings