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ITIL Intermediate SS Online Training

ITIL Intermediate SS


ITIL Intermediate Service Strategy Certificate includes to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.
  • Must hold the ITIL Foundation Certificate
  • It is a 12 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

  • It is a 3 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Introduction to Service Strategy
    • Core concepts
      • Purpose and objectives of service strategy
      • Scope of service strategy and value to business
    • Service strategy and the overall ITIL lifecycle
      • Strategy concepts and practices
      • The context of service strategy in relation to design, transition, operation and continual service improvement
      • Exploring strategic perspectives, plans and positions
  • Service Strategy Principles
    • Deciding on service strategy
      • Defining services
      • Basic approach to deciding a strategy
    • Utilizing the four Ps of service strategy
      • Perspective
      • Position
      • Plan
      • Pattern
    • Strategy and opposing dynamics
      • Leveraging the combined use of utility and warranty
      • Defining and creating value
      • Assets: customer, service and strategic
      • Choosing service providers
    • Meeting business outcomes
      • Outperforming competitors
      • Service economics and sourcing strategies
      • Strategy inputs and outputs within the service lifecycle
  • Service Strategy Processes
    • Creating effective service strategies
      • Integrating the five service strategy processes
      • Creating value for the business
      • Strategy execution
    • Strategy and financial management for IT services
      • Purpose and objectives
      • Describing the process activities
    • Service portfolio management
      • Identifying process activities, methods and techniques
      • Applying value to business
    • Demand management
      • Strategies for demand management
      • Profiling, segmentation and service packaging strategies
      • Demand and customer outcomes
    • Business relationship management
      • Distinguishing triggers, inputs, outputs and interferences
      • Critical success factors and key performance indicators
      • Challenges and risks
  • Analyzing IT Governance
    • What is IT governance?
      • How strategy relates to governance
      • Setting strategy
      • Leveraging governance frameworks and bodies to set strategy
    • Implementing governance
      • Evaluate, direct, monitor
      • Producing a governance framework
      • Distinguishing governance bodies
  • Technology Considerations
    • Organizing for service strategy
      • Identifying organizational development
      • Applying organizational departmentalization
      • Deciding organizational design
    • Technology and service strategy
      • Automating service
      • Analyzing and producing service interfaces
    • Implementing Service Strategy
      • Developing implementation strategies that follow a lifecycle approach
      • Implementation through the lifecycle
      • Following a lifecycle approach
    • Critical Success Factors and Risks
      • Providing insight and guidance for strategic challenges, risks and critical success factors
      • Determining the viability of strategic positions and plans
      • Challenges, benefits and risks
      • Types of risks and high-level approaches for mitigating risk
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