Mail : training@ecorptrainings.com
India : +91-8143-111-555
USA : +1-703-445-4802
uk : +44-20-3287-2021
Whats app : +91-8143-110-555
Facebook Twitter Google Plus Pinit Stumbleupon Youtube Blog

Workday HCM Demo New Batches Starting from Monday... 13-11-2017
Search Course Here




Live Chat
Support
ITIL Foundation Online Training

ITIL

overview

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published in a series of five core volumes, each of which covers an ITSM lifecycle stage. ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist. ITIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement.
prerequisties
  • All attendees should have a basic knowledge of detailed process descriptions in the form of ITIL process flows.
Duration
Online
  • It is a 8 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 2 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Introduction
  • Evolution of ITIL
  • Service Management as a Practice
    • Concept of Good Practice & ITIL
    • Concept of a Service
    • Concept of Service Value
    • Concept of Service Management
    • Value Creation through Services
    • Technologies Private Limited
    • Functions and Processes
    • The Process Model & Characteristics
    • Role Definitions & RACI Model
    • Service Management Technology & Automation

  • The Service Lifecycle
    • Define & understand the follow
      • The Service Lifecycle
      • The ITIL Library
      • The Role of IT Governance

  • The Lifecycle Phase: Service Strategy
    • Functions and Processes in Service Strategy
    • Financial Management
    • Service Portfolio Management (SPM)
    • Demand Management
Videos
ITIL Foundation videos will be updated soon
To Watch More Videos Click Here

Flash News


AngularJS New Batch Starting From 14th NOV & 15th NOV.


Hadoop Dev New Batch Starting From 15th NOV & 16th NOV.


IBM COGNOS TM New Batch Starting From 16th NOV & 17th NOV.


Informatica Dev New Batch Starting From 17th NOV & 18th NOV.


Mean Stack New Batch Starting From 18th NOV & 19th NOV.

SAP BODS new Batch Starting From 19th NOV & 20th NOV.

SAP S/4 HANA New Batch Starting From 20th NOV & 21st NOV
.

Tableau New Batch Starting From 21st NOV & 22nd NOV

PUBLIC DEMO


(1) Workday Technical Demo Training

Demo Schedule : 09:30 P.M EST / 08:30 P.M CST / 6:30 P.M PST on 13th NOV & 07:00 A.M IST on 14th NOV

SOLVE YOUR QUERIES ONLINE
Email :
Rediff Bol :
ecorptrainings@rediffmail.com
Google Talk :
ecorptrainings@gmail.com
MSN Messenger :
ecorptrainings@hotmail.com
Yahoo Messenger :
ecorptrainings@yahoo.com
Skype Talk :
ecorptrainings