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ITIL V3 Managing Across the Lifecycle Online Training

ITIL V3 Managing Across the Lifecycle

overview

The Managing Across the Lifecycle (MALC) certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert level in IT Service Management.
prerequisties
  • ITIL v3 Foundation and either ITIL Service Strategy or Continual Service Improvement.
Duration
Online
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Introduction
    • Lifecycle positioning and transition
    • Distinguishing open-loop vs. closed-loop systems
    • The relationship between the business and IT
    • Achieving business value with people, process and functions
  • Managing Strategic Change
    • Identifying The Business Benefits & Resourse Planning
      • Determining Business Realization, Value to Business and Variable Cost Dynamics (VCD)
      • Aligning business policy and future direction
      • Alignment to Service Portfolio and Service Catalogue management
      • Budgeting, costing and service assets
    • Controlling Quality
      • Assessing quality opportunities
      • Measuring benefits and identifying intangibles
    • Strategic Influencing
      • Defining awareness communication activities
      • Education and knowledge transfer management
    • Customer Liaison
      • Business Relationship Management
      • Distinguishing service structure, value nets and value-chains
      • Terminating and retiring services
  • Risk Management
    • Evaluating Risk
      • Identifying challenges, Critical Success Factors (CSFs) and risks to Service Management
      • Assessing different types of risk: CFIA, FTA, BIA and SFA
    • Controlling Risk
      • Taking corrective action
      • Transferring risks
  • Managing The Planning & Implementation Of IT Sercice Management
    • Key Activities & Policy Consideration
      • Plan, Do, Check and Act activities
      • Identifying the aspects of strategy and the 4 Ps
      • Policy, strategy, design and transition considerations
    • Directing, Controlling & Evaluating
      • The value of achieving business goals
      • Guiding, leading and monitoring
      • Verifying and using feedback to control the lifecycle
      • Applying organizational form and design
      • Demonstrating communication, coordination and control
  • Handling Organizational Challenges
    • Addressing Organizational Challenges
      • Determining organizational maturity
      • Identifying the structure of the organization
    • Knowledge Management
      • Knowledge Management and the security of information
      • Governance and organizational challenges
      • Achieving balance in Service Operations
  • Service Assessment
    • Measuring Value
      • The importance of measuring value
      • Determining what to measure
    • Monitoring & Reporting
      • Justifying monitoring activities
      • What to monitor
      • Reporting activities
      • The value of benchmarking
    • Service Portfolio Assessment
      • Assessing achievements
      • Taking corrective action
  • Complementary Industry Guidance & Tool Strategies
    • Industry Standards
      • COBIT®
      • ISO/IEC
      • CMMI
      • OSI
      • Six Sigma
      • TQM
      • Balanced Scorecard
      • Quality Management
      • Annuity
      • Service Management maturity framework
      • Management Governance framework
      • Project Management
    • Tool Strategies
      • Distinguishing tools
      • Applying Service Management strategies with tools
Videos
ITIL V3 Managing Across the Lifecycle videos will be updated soon
To Watch More Videos Click Here

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