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ITIL V3 Managing Across the Lifecycle Online Training

ITIL V3 Managing Across the Lifecycle


The Managing Across the Lifecycle (MALC) certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert level in IT Service Management.
  • ITIL v3 Foundation and either ITIL Service Strategy or Continual Service Improvement.
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Introduction
    • Lifecycle positioning and transition
    • Distinguishing open-loop vs. closed-loop systems
    • The relationship between the business and IT
    • Achieving business value with people, process and functions
  • Managing Strategic Change
    • Identifying The Business Benefits & Resourse Planning
      • Determining Business Realization, Value to Business and Variable Cost Dynamics (VCD)
      • Aligning business policy and future direction
      • Alignment to Service Portfolio and Service Catalogue management
      • Budgeting, costing and service assets
    • Controlling Quality
      • Assessing quality opportunities
      • Measuring benefits and identifying intangibles
    • Strategic Influencing
      • Defining awareness communication activities
      • Education and knowledge transfer management
    • Customer Liaison
      • Business Relationship Management
      • Distinguishing service structure, value nets and value-chains
      • Terminating and retiring services
  • Risk Management
    • Evaluating Risk
      • Identifying challenges, Critical Success Factors (CSFs) and risks to Service Management
      • Assessing different types of risk: CFIA, FTA, BIA and SFA
    • Controlling Risk
      • Taking corrective action
      • Transferring risks
  • Managing The Planning & Implementation Of IT Sercice Management
    • Key Activities & Policy Consideration
      • Plan, Do, Check and Act activities
      • Identifying the aspects of strategy and the 4 Ps
      • Policy, strategy, design and transition considerations
    • Directing, Controlling & Evaluating
      • The value of achieving business goals
      • Guiding, leading and monitoring
      • Verifying and using feedback to control the lifecycle
      • Applying organizational form and design
      • Demonstrating communication, coordination and control
  • Handling Organizational Challenges
    • Addressing Organizational Challenges
      • Determining organizational maturity
      • Identifying the structure of the organization
    • Knowledge Management
      • Knowledge Management and the security of information
      • Governance and organizational challenges
      • Achieving balance in Service Operations
  • Service Assessment
    • Measuring Value
      • The importance of measuring value
      • Determining what to measure
    • Monitoring & Reporting
      • Justifying monitoring activities
      • What to monitor
      • Reporting activities
      • The value of benchmarking
    • Service Portfolio Assessment
      • Assessing achievements
      • Taking corrective action
  • Complementary Industry Guidance & Tool Strategies
    • Industry Standards
      • COBIT®
      • ISO/IEC
      • CMMI
      • OSI
      • Six Sigma
      • TQM
      • Balanced Scorecard
      • Quality Management
      • Annuity
      • Service Management maturity framework
      • Management Governance framework
      • Project Management
    • Tool Strategies
      • Distinguishing tools
      • Applying Service Management strategies with tools
ITIL V3 Managing Across the Lifecycle videos will be updated soon
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