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Oracle Customer Hub(Siebel UCM)  Online Training

Oracle Customer Hub(Siebel UCM)

overview

Oracle Customer Hub is a source of clean customer data for the enterprise. The primary role of Oracle Customer Hub is to consolidate and govern unique, complete and accurate master Customer information across the enterprise and distributes this information as a single point of truth to all operational and analytical applications.
prerequisties
  • Navigating within a Siebel application
  • familiarity with Web services
  • familiarity with Siebel EAI integration
Duration
Online
  • It is a 12 days program and extends up to 2hrs each.
  • The format is 20% theory, 80% Hands-on.

Corporate
  • It is a 3 days program and extends up to 8hrs each.
  • The format is 20% theory, 80% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Understanding Customer Data Hub (UCM)
    • UCM functionality
    • Overview of UCM components
    • Cross referencing
    • Registering external systems
    • Source Data and History tables
  • Importing Records using Batch Import Processes
    • Role of the UCM EIM and SDH tables
    • Using EIM to perform a batch import
    • Using UCM Batch Manager to transfer records into the base tables
    • Using UCM List Import ro perform a batch import
    • Correcting incomplete transactions
  • Data Quality
    • Role of the Informatica Identity Resolution server
    • Running the IIR server
    • Configuring UCM for data quality
  • Data Cleansing and Matching
    • Validating addresses
    • Configuring UCM for address matching
    • Configuring UCM for matching
    • Modifying matching behavior
  • Survivorship and Suspect matching
    • Configuring survivorship rules
    • Examining and processing suspect match records
    • Merging records and guided merge
    • unmerging records
  • Administering Master Data
    • Using the Data Governanace Manager
    • Privacy management
  • Integrating UCM with External Applications
    • Overview of UCM integration
    • UCM Web services
    • AIA processes
    • Publish/Subscribe
Videos
Oracle Customer Hub(Siebel UCM) videos will be updated soon
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