Facets Demo New Batches Starting from Saturday... 22-10-2016
Search Course Here

Live Chat
Oracle Field Service online training

Oracle Field Service


Oracle Field Servicedrives profitability by automating the process of dispatching field technicians to service calls in remote locations.


  • Oracle Service Fundamentals


  • It is a 12 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

  • It is a 3 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
    Private Classroom arranged on request and minimum attendies for batch is 4.

course content

  • Overview of Field Service
    • The Service Suite
    • The Service Request to Resolution Process
    • Creating a Field Service Task
    • The Dispatch to Debrief Process
    • Scheduling a Field Service Task
    • Executing a Field Service Task
    • Debrief Components
    • Closing a Field Service Task and Request
  • Prerequisite E-Business Suite Setups and Integrations
    • Mandatory and Recommended Implementations
    • Field Service: Mobile
    • Prerequisite Common Application Components
    • Prerequisite Setups for Creating, Scheduling, and Completing a Task
    • Responsibilities of the Field Service Implementer
  • Oracle Field Service Implementation
    • Setting up Field Service Resources
    • Setting up Territories and Scheduling
    • Using Skills for Scheduling
    • Generating Trips
    • Implementing Preventive Maintenance
    • Scheduling Tasks Longer than a Standard Shift
  • Implementing and Using the Oracle Field Service Dispatch Center
    • Dispatcher Tasks in Service Resolution
    • Dispatch Center Right-Click Menus
    • Managing Schedules and Trips
    • Google Maps and GPS in Scheduling
    • Dispatch Center Setups
  • Setting Up and Using Field Service Advanced Scheduler
    • Advanced Scheduler Key Features
    • Selecting and Scheduling Tasks
    • Finding Eligible Technicians for Tasks
    • Scheduling Cost Options
    • Parts Order
    • Understanding Trip Optimization
    • Advanced Scheduler Parameter Setups
  • Setting Up and Using Field Service Technician Portal and Debrief
    • Technician Tasks in Service Resolution
    • Features of the Technician Portal
    • Parts Order for a Task
    • Parts Order for Trunk Stock Replenishment
    • Debrief Components
    • Debrief and Post-Debrief
    • Debrief Setup
    • Task Status Transition Flow
  • Setting Up and Using Oracle Spares Management
    • Spares Management Supply Chain
    • Field Service Logistics
    • Usable, Excess, and Defective Parts
    • Technician Priority Orders
    • Parts Search and Ordering
    • Part Priority
  • Setting Up and Using Field Service Administrator Portal
    • Administrator Tasks in Service Resolution
    • Administrator Portal: Key Features
    • Administrator Portal Setup
    • Debrief Correction Process
    • Charges Correction Process
  • Profile Options and Scheduling Parameters for Field Service
    • Setting Up Profile Options
    • Dispatch Center Profile Options
    • Advanced Scheduler Rules and Parameters
    • Scheduler Cost and Window to Promise Parameters
    • Debrief Profile Options
    • Spares Profile Option for Excess and Defective Returns
  • Summary of R12.1 Oracle Field Service Fundamentals
    • Overview of Field Service
    • Debrief Process
    • Setting Up Field Service Resources
    • Setting Up Territories and Scheduling
    • Setting Up and Using the Dispatch Center
    • Setting Up and Using the Technician Portal
    • Setting Up and Using the Administrator Portal
    • Oracle Field Service Learning Path


Oracle Field Service Videos will be updated Soon
To Watch More Videos Click Here

Flash News

AngularJS New Batch Start From 09th OCT & 10th OCT.

Hadoop Dev New Batch Start From 10th OCT & 11th OCT.

IBM COGNOS TM New Batch Start From 11th OCT & 12th OCT.

Informatica Dev New Batch Start From 12th OCT & 13th OCT.

Mean Stack New Batch Start 13th OCT & 14th OCT.

SAP BODS new Batch Starting From 14th OCT & 15th OCT.

SAP S/4 HANA New Batch Start From 15th OCT & 16th OCT

Tableau New Batch Start From 16th OCT & 17th OCT


Facets Demo Training

Demo Schedule : 08:30P.M EST / 07:30P.M CST / 05:30P.M PST on 21st OCT & 06:00A.M IST on 22nd OCT
Email :
Rediff Bol :
Google Talk :
MSN Messenger :
Yahoo Messenger :
Skype Talk :