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Oracle Field Service online training

Oracle Field Service



overview


Oracle Field Servicedrives profitability by automating the process of dispatching field technicians to service calls in remote locations.

prerequisties

  • Oracle Service Fundamentals

Duration

Online
  • It is a 12 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 3 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.

course content

  • Overview of Field Service
    • The Service Suite
    • The Service Request to Resolution Process
    • Creating a Field Service Task
    • The Dispatch to Debrief Process
    • Scheduling a Field Service Task
    • Executing a Field Service Task
    • Debrief Components
    • Closing a Field Service Task and Request
  • Prerequisite E-Business Suite Setups and Integrations
    • Mandatory and Recommended Implementations
    • Field Service: Mobile
    • Prerequisite Common Application Components
    • Prerequisite Setups for Creating, Scheduling, and Completing a Task
    • Responsibilities of the Field Service Implementer
  • Oracle Field Service Implementation
    • Setting up Field Service Resources
    • Setting up Territories and Scheduling
    • Using Skills for Scheduling
    • Generating Trips
    • Implementing Preventive Maintenance
    • Scheduling Tasks Longer than a Standard Shift
  • Implementing and Using the Oracle Field Service Dispatch Center
    • Dispatcher Tasks in Service Resolution
    • Dispatch Center Right-Click Menus
    • Managing Schedules and Trips
    • Google Maps and GPS in Scheduling
    • Dispatch Center Setups
  • Setting Up and Using Field Service Advanced Scheduler
    • Advanced Scheduler Key Features
    • Selecting and Scheduling Tasks
    • Finding Eligible Technicians for Tasks
    • Scheduling Cost Options
    • Parts Order
    • Understanding Trip Optimization
    • Advanced Scheduler Parameter Setups
  • Setting Up and Using Field Service Technician Portal and Debrief
    • Technician Tasks in Service Resolution
    • Features of the Technician Portal
    • Parts Order for a Task
    • Parts Order for Trunk Stock Replenishment
    • Debrief Components
    • Debrief and Post-Debrief
    • Debrief Setup
    • Task Status Transition Flow
  • Setting Up and Using Oracle Spares Management
    • Spares Management Supply Chain
    • Field Service Logistics
    • Usable, Excess, and Defective Parts
    • Technician Priority Orders
    • Parts Search and Ordering
    • Part Priority
  • Setting Up and Using Field Service Administrator Portal
    • Administrator Tasks in Service Resolution
    • Administrator Portal: Key Features
    • Administrator Portal Setup
    • Debrief Correction Process
    • Charges Correction Process
  • Profile Options and Scheduling Parameters for Field Service
    • Setting Up Profile Options
    • Dispatch Center Profile Options
    • Advanced Scheduler Rules and Parameters
    • Scheduler Cost and Window to Promise Parameters
    • Debrief Profile Options
    • Spares Profile Option for Excess and Defective Returns
  • Summary of R12.1 Oracle Field Service Fundamentals
    • Overview of Field Service
    • Debrief Process
    • Setting Up Field Service Resources
    • Setting Up Territories and Scheduling
    • Setting Up and Using the Dispatch Center
    • Setting Up and Using the Technician Portal
    • Setting Up and Using the Administrator Portal
    • Oracle Field Service Learning Path

Videos

Oracle Field Service Videos will be updated Soon
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PUBLIC DEMO


(1) Workday Technical Demo Training

Demo Schedule : 09:30A.M EST / 08:30A.M CST / 6:30A.M PST on 13th DEC & 07:00A.M IST on 14th DEC

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