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Mobile Workforce Management  Online Training

Mobile Workforce Management


Oracle Utilities Mobile Workforce Management provides a real-time, end-to-end enterprise solution, enabling utilities to achieve maximum visibility, control, and performance of field resources.

Mobile Workforce Management (MWFM) is a highly integrated solution designed for managing resources and dispatch capabilities ensuring customer satisfaction, OPEX and CAPEX reduction, and rapid service roll-outs. Our approach is that MWFM is at the center of the operations for fulfillment and service assurance of customer service. Because of this, it is in a unique position to receive and manage significant data that can facilitate other supporting services such as Supply Chain Management, Contractor Management, Fleet Management, Vehicle Management, and Vehicle Inventory Management. In addition, operationalizing the MWFM solution in the cloud further accelerates its current and future value, while bringing in substantial reduction in costs and better utilization of existing assets.
  • Oracle Utilities: Configuration Tools for MWM v2 - Foundation
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Overview
    • System Prerequisites
    • Functional Areas
    • Documentation
  • User Interface Standards
    • Portals and Zones
    • Dashboards
    • Broadcasting
    • Preferences
    • Worklists
  • Framework
    • ERDs
    • Maintenance Objects
    • Business Objects
    • Application Viewer
    • Metadata
    • Tables
  • Batch Processing
    • Creating ToDos to manage errors
    • Parallel Processing
    • Batch Parameters
    • Submitting Ad hoc Requests
  • Mobile Resources
    • Creating your resources
    • Planning Breaks
    • Generating Shifts
  • Activities
    • Creating Tasks and Task Types
    • Time Windows
    • Locations and Site Delay
    • Priority Profiles
    • Assignments
  • POUs
    • POU and POU tasks
    • POU Location
    • POU Scheduling and Dispatching
  • Scheduler
    • Scheduler Inputs and Outputs
    • Optimization
    • Appointment Booking
    • Scheduler Manager
    • Scheduling Horizon
    • Scheduler Configuration
  • Mobile Application
    • Remote Script Invocation
    • Crew Shift Synchronization
    • Persisting Crew Messages
    • Deployment
  • Dispatchers
    • Common Dispatcher Functions
    • Managing the CDI
    • Map Viewer
    • KPIs
    • Dispatch Areas
  • Alerts
    • Creating Alerts and Alert Types
    • Alert Logic
    • Alert Algorithm
  • ToDo
    • ToDo Processing
    • Summary Zone
    • ToDo List
    • ToDo Types and Roles
    • ToDo Priorities
    • ToDo Worklist
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