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Workday HCM Demo New Batches Starting from Wednesday... 14-12-2016
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Oracle RightNow Online Training

Oracle RightNow

overview

Oracle RightNow Cloud Service combines Web, Social and Contact Centre experiences for a unified, cross-channel service solution in the Cloud, enabling organisations to increase sales and adoption, build trust, strengthen relationships and reduce costs and effort. RightNow's service enterprise platform provides transparent reliability, unmatched security and total Cloud freedom for mission critical customer experience delivery.
prerequisties
  • Understanding of Oracle RightNow Cloud service
  • Familiar with PHP ,JavaScript ,HTML/CSS
Duration
Online
  • It is a 12 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 3 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Agent Desktop
    • Deploying and Launching the Agent Desktop
    • Searching for, Viewing, Editing, Creating, and Customizing Record Types
    • Creating Profiles and Staff Accounts
    • Running Analytics Reports
    • Viewing, Editing, and Creating Custom Objects
    • Accessing Help
    • Using Customer Portal
  • Right Now Object Query Language (ROQL)
    • Objects and Relationships in the Common Object Model
    • ROQL Queries
    • Executing ROQL Queries in a .NET Project
    • Special Queries
  • Web Services
    • CRUD Operations using Web Services
    • Bulk Operations
    • Batch Operations
    • Chain Operations
    • Running an Analytics Reports
    • Getting Values for NamedID Objects
  • Desktop Integration
    • Add-Ins
    • Developer Mode
    • Templates and Wizards
    • Deployment
    • Working with Records and Automation
    • Using Web Services
Videos

Oracle RightNow Videos will be updated soon
To watch more Videos Click Here

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PUBLIC DEMO


(1) Workday Technical Demo Training

Demo Schedule : 09:30A.M EST / 08:30A.M CST / 6:30A.M PST on 13th DEC & 07:00A.M IST on 14th DEC

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