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Order and Service Management Online Training

Order and Service Management

overview

Order and Service Management coordinates the order fulfillment functions required to complete a customer order created in a customer relationship management (CRM) system, or other order-source system. As an order management system, OSM receives and recognizes customer orders and coordinates the actions to fulfill the order across provisioning, shipping, inventory, billing, and other fulfillment systems. As such, OSM occupies a central place in your order management solution.
prerequisties
  • Understanding of communications industry standards and processes
  • Experience in using: XML, XQuery, XPath, XSLT, Web Services, WSDL, SQL, Apache Ant, Java Enterprise Edition technologies – JMS, Oracle WebLogic
  • OSM Foundations I: Tasks, Processes and Orders
Duration
Online
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Order and Service Management
    • OSM Process Architecture
    • OSM Component Architecture
    • OSM Model Entities
    • Lifecycle Policy
    • Roles
    • Order Data
    • Tasks and Activation Task
    • Tasks and Activation Task
  • Managing Orders Using the Task Web Client
    • Creating a New Order
    • Specifying the Order Type
    • Supplying the Order Data
    • Copying an Order
    • Executing a Task in the Worklist
    • Previewing Orders
    • Process History
    • Displaying the Process History and Change State/Status
  • Design Studio
    • Workbench
    • Resources
    • Workspaces
    • Design Studio Perspectives
    • Cartridge and Data Element View
    • Studio Design Editors
    • Navigating Within Projects and Environment Perspective
    • Modifying and Deploying a Cartridge
  • Understanding Data for Orders and Tasks: Data Schema
    • Data Schema
    • Understanding Data for Orders and Tasks
    • Editing a Role and Creating a New Role
    • Editing Task Permissions
    • Editing a Process Flow
    • Editing the Order Lifecycle Policy
    • Building a Cartridge Package
    • Order Template
  • Sales Order Data Dictionary: Control Data
    • Persisting the Original Sales Order in OSM Order
    • Sales Order Template: Headers
    • Tracking Fallout Data in OSM Order
    • Sales Order Template: Fallout
    • Tracking Fulfillment Life Cycle
    • Sales Order Template: Order Life Cycle
    • Tracking Request/Response Messages
    • Sales Order Template: System Interaction and Fulfillment Management
  • Enhancing the Task User Interface
    • Manual Task Assignment
    • Information Behavior
    • Adding User Assistance
    • Configuring User Assistance
    • Enhancing Data Display
    • Configuring the Password and Tabular Format
    • Incorporating Business Logic and Displaying a Calculated Value
    • Making a Field Appear Conditionally and/or read only
  • Customizing The user interface
    • Modifying the Inheritance of Behaviors
    • Evaluating Behaviors at Run Time
    • Using Flexible Header Fields
    • Displaying Flexible Header Fields
    • Defining Filters
    • Custom Menu Items and Actions
    • Query Tasks
    • Configuring Query Tasks
  • Using Data Instance and Lookup Behaviors
    • Creating an Inline Data Instance
    • Creating a Data Provider
    • Configuring an XML Data Provider
    • Creating a Data Provider Data Instance
    • Using the Lookup Behavior to Create a Drop-Down List
    • Create a Drop-Down List Using Lookup Behavior
    • Alternate Representations of a Drop-Down List
    • Survey of Data Providers
  • Enhancing the Process Flow
    • Managing Complexity with Subprocesses
    • Multiple Instances of Entities in an Order
    • Configuring, Implementing and Displaying Multiple Instances
    • Configuring and Executing Multi-Instance Tasks
    • Configuring a Multi-Instance Subprocess
    • Configuring Conditional Processing
    • Using Rule Tasks , Timer Delay and Event Delay Task
  • Integrating with External Systems Through Automation
    • Automation Framework
    • Manual to Automated Transformation
    • Conversion to Automated Task
    • Manual and Automated Tasks
    • Automation Framework and Plug-ins
    • Automation Event Types
    • Configuring Automation
    • Integration with Middleware and Activation Task
  • Developing Automation
    • Developing Automation Plug-Ins
    • Automation Contexts
    • Developing Custom Automation Plug-Ins
    • Automation Data
    • XQuery Example
    • Retrieving the Correlation from the JMSCorrelationID Message Header
    • Retrieving the Correlation from the XML Body
    • Correlation with Separate Sender and Receiver Tasks
  • Modeling Notifications
    • Notifications
    • Sources of Notification
    • Order Notification: Data Change Notifications and Milestone Events
    • Order Lifecycle: States and Transitions
    • Order Notification: Milestone Events and Jeopardy Notifications
    • Task State Change Events
    • Task Exit Status Events and Jeopardy Notifications
    • Task Web Client Notifications
  • Interfacing to Order Source Systems
    • Message Structure Definition
    • XML Schema and Data Dictionary Nodes
    • CreateOrder Web Service
    • Order Recognition Rule: Recognition and Transformation
    • Data Transformation Rule
    • Order Data Rule
    • Validation Failure
    • Catch-All Recognition Rule
  • Interacting with Orders in OSM
    • Interacting with Orders in OSM
    • Order Lifecycle
    • Order Interactions and Lifecycle Policy Management
  • Order Change Management
    • Order Change Management Concepts
    • Order Change Management Concepts
    • Order Change Management Concepts
    • Order Change Management Concepts
    • Accepting or Rejecting a Revision Order
    • Submitting an Amendment: XQuery Context
    • Analyzing Data Differences and Configuring Data Significance
    • Checking Permissions to Allow or Postpone Processing of the Revision
  • Order Change Management part 2
    • Compensation Task and Compensation Plan
    • Change Management Flow
    • Automated Tasks and Automators
    • Building and Executing a Compensation Plan
    • Identifying Tasks That Need to be Compensated 1
    • Determining the Compensation Process
    • Change Management Flow and Modeling Entities
    • AmendDo Execution Mode
  • Fallout Management
    • Fallout Management Lifecycle
    • Fallout Scenario Failure in a Downstream System
    • Fallout Scenario Failure in a Downstream System
    • Fallout Scenario Failure to Process in a Timely Manner
    • Fallout Scenario Failure in Order Creation
    • Fallout Scenario: Failure in Runtime Execution
    • Fallout Scenario: Ordering the DSL Broadband Service
    • Fallout Notification and Process Exceptions
  • Managing Security
    • Configuring a Role
    • Security Considerations by Scope and by Permission Type
    • WebLogic Groups
    • Security Credentials and Callback
    • OrderViewAccessProvider Callback Interface
    • Order Lifecycle Policy
    • Configuring Filters
    • Task Views and Permissions and Behaviors
  • Sizing, Performance, and Tuning Considerations
    • Performance Monitoring
    • Performance Tuning
    • Design and Implementation Factors Affecting Performance
    • OSM Components Configuration Best Practices
    • Vertical Scaling and Horizontal Scaling
    • High-Availability Architecture
    • High-Availability Architecture
    • Garbage Collection Tuning – Choice of Algorithm
  • Rapid Offer Design and Order Delivery
    • Rapid Offer Design and Order Delivery
    • RODOD Solution Architecture
    • RODOD Solution Approach: Key Guidelines
    • RODOD Solution
    • Oracle's RODOD Solution Components
    • Oracle's RODOD Fulfillment Topology and Fulfillment Functions
    • Fulfillment Flows
    • Oracle Communications Order to Cash: Overview
  • Order and Service Management
    • OSM Process Architecture
    • OSM Component Architecture
    • OSM Model Entities
    • Lifecycle Policy
    • Roles
    • Order Data
    • Tasks and Activation Task
    • Process
  • Managing Orders Using the Task Web Client
    • Creating a New Order
    • Specifying the Order Type
    • Supplying the Order Data
    • Copying an Order
    • Executing a Task in the Worklist
    • Previewing Orders
    • Process History
    • Process History
Videos

Order and Service Management Videos will be updated soon
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