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SAP CRM E-Commerce  Online Training

SAP CRM E-Commerce

overview

SAP CRM provides an e-commerce application that enables you to turn the Internet into both a profitable sales channel and an interaction channel for business customers and consumers. With SAP CRM, you can empower your customers with a personalized Web experience and convenient self-services.
prerequisties
  • Basic knowledge of mySAP CRM, CRM Service and customization, experience with BI Analysis Process and BI Data Mining, and knowledge of the central component system in SD and CS.
Duration
Online
  • It is a 16 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 4 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Introduction, terminology
  • Landscape
  • Architecture and technology
  • Agent functions and operating the IC
  • Creating IC profiles
  • Navigation bar and the transaction launcher configuration
  • IC manager dashboard
  • Management call lists
  • Interactive scripting
  • IC workforce management
  • E-commerce in the SAP Solution Manager
  • Web shop administration
  • Superuser / user administration
  • Product catalog (views, documents, BAdIs, product catalog export, external catalogs, Web-based maintenance)
  • Internet Pricing Configurator (IPC) - Marketing functions
  • Keying and Advanced Compositing
Videos
SAP CRM E-Commerce videos will be updated soon
To Watch More Videos Click Here

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