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Workday HCM Demo New Batches Starting from Wednesday... 26-07-2017
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SAP CRM Service  Online Training

SAP CRM Service

overview

SAP CRM software helps you engage with your customers anywhere, anytime and on any device. With complete customer information – from interaction history to social media sentiments and intuitive tools, you can continually improve your sales, marketing and service processes and delight your customers.
prerequisties
  • SAPCRM Overview of the SAP CRM solution
  • CR100 CRM Customizing Fundamentals
Duration
Online
  • It is a 12 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 3 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Maintenance of technical objects
    • Installed base management
    • Individual objects
  • Service contract processing
    • Service agreements
    • Service contracts
    • Service plans
  • Service order processing
    • Resource planning
    • Service confirmation
    • Service billing
    • ERP Integration
  • Complaints and returns processing
    • Complaints and returns
    • In-house repair processing
  • Overview of IT Service Management
Videos
SAP CRM Service videos will be updated soon
To Watch More Videos Click Here

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PUBLIC DEMO


(1) Workday Technical Demo Training

Demo Schedule : 09:30A.M EST / 08:30A.M CST / 6:30A.M PST on 13th JULY & 07:00A.M IST on 14th JULY

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