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SAP CS  Online Training

SAP CS

overview

SAP Customer Service functionality contains the processes that a company requires to deliver the services are offered to customers. These services can be for warranties that are offered with products or warranties that are purchased by customers. Providing service to customers for either for warranties or repairs is important for a number of reasons. Primarily providing excellent customer service will help to develop customer loyalty. Customers are more likely to purchase from companies who have a high level of customer satisfaction.
prerequisties
  • Overview of SAP
Duration
Online
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Overview of Customer Service
  • Technical objects
    • Material serial numbers and equipment
    • Functional locations, bills of material and warranties
  • Help desk processing
    • Creating, processing, and completing service notifications
  • Planning of technician resources
    • Creating, processing, completing, and billing for service orders
  • Processing returns and repairs
    • Repair order processing and returns delivery, repair processing, delivery, and billing
  • Service contracts
    • Content and structure of service contracts
    • Service processing with contracts
  • Planned customer service
    • Task lists, maintenance plans, and scheduling Reports
    • Service history and information system
Videos
SAP CS videos will be updated soon
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