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Workday HCM Demo New Batches Starting from Wednesday... 26-07-2017
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SAP IS U (Utilities) CRM online training

SAP IS U (Utilities) CRM



overview


SAP IS-U is SAP's Industry Specific Solution for Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales and information system that supports utility and waste disposal companies.

prerequisties

  • Customer Service
  • Overview of the SAP CRM solution
  • CRM Customizing Fundamentals

Duration

Online
  • It is a 16 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 4 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.

course content

  • Process overview: involved objects (SAP CRM/SAP IS-U/SAP BW)
  • Process overview: utility contracts for residential customers, follow- up processes, and marketing for utilities
  • Middleware: general concepts
  • Middleware replication: integration of business partners and technical objects
  • Products in SAP CRM, master data templates in SAP IS-U
  • Replication of SAP CRM service contracts to SAP IS-U
  • Initial download
  • SAP IS-U contacts and SAP CRM activities
  • Settings regarding marketing campaigns
  • Processes in IC WebClient, KAM Portal for commercial and industrial customers

Videos

SAP ISU CRM Videos will be updated Soon
To Watch More Videos Click Here

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PUBLIC DEMO


(1) Workday Technical Demo Training

Demo Schedule : 09:30A.M EST / 08:30A.M CST / 6:30A.M PST on 13th JULY & 07:00A.M IST on 14th JULY

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