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overview


ServiceNow System Administration Training

This course is designed for system administrators who are new to the ServiceNow ecosystem. During this 4‑days interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks.

Ecorp Trainings offers online ServiceNow Admin Training in Hyderabad, India. We provide Advanced Service Now Administration training courses. we provide Servicenow training with realtime Servicenow Developers. we provide online training, corporate training, job support training and classroom training in hyderabad.

prerequisties

  • None.

Duration

Online
  • It is a 16 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

Corporate
  • It is a 4 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.

course content

  • Introduction to Service Now
    • What is Service Now
    • Why and who can use Service Now
    • Concept of cloud computing in Service Now
    • Introduction to ITIL foundation
    • Navigation and users
    • Helpful portals, releases
  • Incident Management
    • Incident management process
    • Continual service improvement to incident management
  • Change Management
    • Change management process (Raising, planning and Authorize)
    • Change management workflow and change task
    • Continual service improvement to change management
  • Problem Management
    • Problem management process (identify, Investigate, Resolve)
    • Problem management workflow and problem task types
    • Continual Service improvement to problem management
    • Context menu
  • Asset and Configuration management
    • Introduction to CI and Asset
    • Class and category CI
    • Model and type of assets
    • CMDB Plug-in and CI Relationships
  • Knowledge Management
    • Knowledge Management Roles
    • Application and Modules
    • Using Knowledge
    • Creating Knowledge
    • Translating Knowledge
    • Tracking and Reporting on Knowledge
  • SLA & SDLC
    • Introduction to SLA,OLA and UPC
    • SLA Workflow
    • Service Level Agreement
    • SDLC In Service now

Videos

Servicenow Admin Videos will be updated Soon
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  • servicenow system administration training
  • mastering service now administration
  • servicenow admin training cost
  • servicenow advanced system administration training

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PUBLIC DEMO


(1) Workday Technical Demo Training

Demo Schedule : 09:30A.M EST / 08:30A.M CST / 6:30A.M PST on 13th JULY & 07:00A.M IST on 14th JULY

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