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ServiceNow  Online Training



What is ServiceNow tool:

ServiceNow offers everything-as-a-service cloud computing, including platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations. ServiceNow specializes in ITSM applications and provides forms-based workflow application development. ServiceNow has integration options for platforms such as Salesforce, JIRA, SharePoint, and BMC Remedy Action Request System.

Ecorp Trainings offers online ServiceNow Training in Hyderabad, India. We provide Service Now training courses like ServiceNow Administration and Servicenow Integration Training Courses. we provide Servicenow training with realtime Servicenow Developers.


  • None


  • It is a 12 days program and extends up to 2hrs each.
  • The format is 20% theory, 80% Hands-on.
  • It is a 03 days program and extends up to 8hrs each.
  • The format is 20% theory, 80% Hands-on.
    Private Classroom arranged on request and minimum attendies for batch is 4.

course content

  • Introduction to Service Now
    • What is Service Now
    • Why and who can use Service Now
    • Concept of cloud computing in Service Now
    • Introduction to ITIL foundation
    • Navigation and users
    • Helpful portals, releases
  • Customize Homepage
    • Creating Gauges
    • Define CSS properties, UI Properties
    • Change visibility of Homepage and banner
  • Tables, Form, Dictionary
    • Creating Application, module
    • Creating table
    • Personalizing form and table layout
    • Creating Section,
    • View
    • Dictionary entries
    • Dictionary overrides
    • Reference qualifiers
    • Related lists
  • Update set’s Creation
    • Creating an update set
    • Merge update set
    • Retrieve Update set in another instance
  • Creating workflow
    • Workflow editor and workflow scripts
    • Workflow activities and workflow context
    • Workflow stages, transitions
  • Service catalog management
    • Use of service catalog, back end execution
    • Creating catalog item, record producer, order guide
    • Create RITM and catalog task
    • Attaching workflow to catalog items
  • Importing data in Service Now
    • Data sources,
    • XML import
    • Transform maps,
    • Scheduled data import
    • Import sets
    • Transform scripts
    • Data load automation
  • User Administration
    • Creating groups
    • Users and Departments
    • Concept of delegation
    • Customizing user profile
    • Roles & group membership
    • Fetch detail of logged in user
  • Email Notification
    • Defining a Template
    • Define notification
    • Email logs
    • Introduction to SMTP and POP mail servers
    • Trigger email on event
  • Create SLA &Schedule
    • SLA Definitions
    • SLA Properties
    • Attach SLA to tasks
    • Create schedule and child schedule
  • Scheduled Jobs
    • Introduction to scheduled jobs
    • Scheduled Job log
    • Scheduled reports
  • Access Control List
    • Create Read, Write and Create ACL on table and field level
    • Debug ACLS
    • Write ACL Scripts
    • Concept of privileged system admin
  • Content Management (CMS)
    • Creating site, page
    • Dynamic content block
    • Define Header, theme, style sheet
    • Creating UI page, UI macros
  • Introduction to Web service
    • Introduction to web services
    • SOAP Messages
  • Debugging
    • Personalize users
    • Debugging Business Rule
    • Debugging ACL
    • Background scripts


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Facets Demo Training

Demo Schedule : 08:30P.M EST / 07:30P.M CST / 05:30P.M PST on 21st OCT & 06:00A.M IST on 22nd OCT
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