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Siebel Business Analyst  Online Training

Siebel Business Analyst

overview

A Business Analyst (BA) is someone who analyzes an organization (real or hypothetical) and designs its processes and systems, assessing the business model and its integration with technology.
prerequisties
  • None.
Duration
Online
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 20% theory, 80% Hands-on.

Corporate
  • It is a 05 days program and extends up to 8hrs each.
  • The format is 20% theory, 80% Hands-on.
Classroom
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Using Siebel CRM
    • Introducing Siebel CRM Applications
    • Navigating
    • Working with Data in the Siebel User Interface
  • Common Siebel Business Entities
    • Representing customers with Accounts and Contacts
    • Describing tasks with Activities
    • Defining sales-related objects with Opportunities and Quotes
    • Resolving customer issues with Service Requests
    • Using Siebel business entities to implement business practices
  • Siebel Application Features
    • Siebel Sales scenario: Opportunity Management
    • Siebel Sales scenario: Forecasting
    • Remote, TAS, Sales Methodologies
    • Siebel Call Center: service scenario
    • Email Response, SmartScript, Hoteling, and Multi-Tenancy
  • Other Siebel Features
    • iHelp
    • Inbox
    • Reports
    • Audit Trail
    • Search
    • Administration
  • Technical Topics
    • Architecture
    • Security
    • Access Control
    • Siebel Tools
    • Data Model
    • Workflow
    • Assignment Manager
    • Task UI
  • Deployment Considerations
    • Global Deployment
    • Integration Options
Videos
Siebel Business Analyst videos will be updated soon
To Watch More Videos Click Here

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