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Siebel CRM  Online Training

Siebel CRM


Siebel CRM is a software program that helps a company with their CRM processes. Siebel CRM boasts customer order management, contact management, and other data management features. Siebel CRM is part of the Oracle family. Siebel CRM runs as a standalone program.
  • Familiarity with Web-based and client/server applications
  • Familiarity with application development
  • Understanding of basic relational database concepts
  • It is a 20 days program and extends up to 2hrs each.
  • The format is 40% theory, 60% Hands-on.

  • It is a 5 days program and extends up to 8hrs each.
  • The format is 40% theory, 60% Hands-on.
    Private Classroom arranged on request and minimum attendies for batch is 4.
course content
  • Introduction
    • Siebel Applications
    • Introduction Siebal Application
    • Implementing Siebel Applications
    • Using the Siebel Client
    • Working with Data in the User Interface
    • Comparison of the Siebel CRM versions (7.5/7.7/7.8/8.0)

  • Architecture and Software Installation
    • Explplain the Siebel Architecture
    • How Clients Access Seibel Data
    • How To Installing Siebel software
    • Introducing Server Administration
    • Server Components and Parameters
    • Server configuration and Management

  • Security
    • Securing Siebel Access to the Applications
    • Controlling Access to views
    • Controlling Access to Customer Data
    • Creating the Company Structure
    • Controlling Access to Master Data
    • Authenticating Users
    • Understanding object Definitions behind a Siebel Applications
    • Understanding Siebel Tools to Examine Object Definitions
    • Understanding the Siebel Data Model
    • Understanding Business Components
    • Understanding Party Business Components
    • Understanding Business Objects

  • Configuration
    • The Configuration Process
    • Managing Object Definitions
    • Editing and Compiling Object Definitions
    • Understanding the Physical User Interface
    • Configuring Applets
    • Configuring Applications, Screens and Views
    • Configuring Drilldowns
    • Configuring Business Components and Fields
    • Creating business Components and Fields
    • Configuring Pick Lists
    • Configuring Multi-Value groups
    • Extending the Seibel Database
    • Exploring Integration Strategies

  • Enterprise Integration Manager
    • Managing Object Definitions
    • Editing ad Compiling Object Definitions
    • UI Layer Configuration: Web Templates
    • UI Layer Configuration: Applets
    • UI Layer Configuration: Applications, Screens, ad Views
    • UI Layer Configuration: Drilldowns
    • Business Layer Configuration: Joins
    • Business Layer Configuration: Existing Business Components and Fields
    • Business Layer Configuration: new Business Components and Fields
    • Business Layer Configuration: Pick lists
    • Configuring Multi-Value Groups
    • Data Layer Configuration

  • Workflow manager
    • Understanding Siebel Event models
    • Using Siebel State Model
    • Introducing Siebel Workflow
    • Deploying Workflow Processes
    • Invoking Workflow Processes
    • Understanding Interactive and Long-Running Flows
    • Assignments manager
    • Introducing Assignment Manager
    • Creating Sales Assignment Rules
    • Assignment Manager Configuration
    • Deploying Assignment Manager

  • Deployment
    • Introducing Application Deployment Manager
    • Deploying Application Customizations

  • Actuate Reports
    • Introduction about reports Architecture of report server
    • Simple reports
    • Master-child reports
    • Parameterized reports

  • E-Script
    • Browser script
    • Server script
    • Applet level
    • BC level
    • Application and Business services level

  • eRoadmap methodology
    • Definition stage
    • Discovery stage
    • Design stage
    • Configure stage
    • Implement
    • Deploy stage
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