HP Business Service Management (BSM) is an end-to-end management solution that integrates network, server, application and business transaction monitoring. HP Business Service Management is developed and marketed by the HP Software Division.

• Training by Realtime Expert trainer
• Live Online Classes
• Free study material
• Online virtual Classes available in morning, evening and weekend

Prerequisties

• Systems, network, and database administration
• ITIL concepts and terminology
• Industry-standard operating systems
• Network, system, and application monitoring principles and practices

Duration

Online

• The format is 40% theory, 60% Hands-on.
• It is a 20 days program and extends up to 2hrs each.

Corporate

• The format is 40% theory, 60% Hands-on.
• It is a 5 days program and extends up to 8hrs each.

Classroom

• Private Classroom arrenged on request and minimum attendies for batch is 4.

Course Content

BSM Overview

• Introduction to HP Business Service Management
• Introduction to BSM ???Challenges and Value
• Understanding the BSM Architecture and Components
• Introduction to the BSM GUI

BSM Deployment

• Understanding Certified Deployments
• Understanding High Availability Solutions
• Understanding Sizing ??Ysing the Calculator

Business Process Monitoring Concepts

• Understanding Business Processes
• Introduction to Business Process Monitoring (BPM)
• Determining Monitoring Preferences (Locations, Frequency, and Thresholds)

EUM Overview

• Introducing the New Look & Feel
• Navigation in the EUM Admin
• Understanding the Global Configuration Settings

Data Collectors

• Introducing the Real User Monitor Concept
• RUM Architecture Overview
• Introducing the Business Process Monitor
• BPM Architecture Overview
• Business Process Monitor Deployment

Scripting

• An Introduction to Scripting and Scripting Concepts
• Introducing VUGEN (Virtual User Generator)
• Working with VUGEN ???Recording Sessions

Monitoring Configuration

• Introducing Script Repository
• EUM Monitor Configuration ???Understanding Script Parameters, Thresholds and Other Monitor Properties

EUM administration

• Managing Business Applications
• Managing Data Collectors
• Understanding Permissions in EUM

Alert Configuration

• Understanding EUM Alerts
• Alert Configuration and Customization

End User Management Reports

• Overview of End User Reports
• Understanding Reports and Report Types
• Analyzing Report Data

RTSM Concepts

• ITIL ???Overview
• RTSM Concepts

HP RTSM Introduction

• HP RTSM Overview
• Introducing the RTSM Interface and Main Application Components
• Understanding the Basic Data Flow
• HP RTSM - How it Works

The Modeling Studio

• Modeling Overview
• Introducing the Topology Query Language
• Creating Views
• Working with Dependencies

Introduction to SiteScope

• Identify the Key Product Features
• Describe the Architecture and Data Flow
• Identify SiteScope Monitoring Objects

Introducing SiteScope GUI

• Access the SiteScope User Interface
• Explore the Preferences Interface
• Identify the Purpose of the SiteScope Health Monitors
• Identify the Purpose of the SiteScope Diagnostics Tools

Planning and Designing a Monitoring Strategy

• Describe the Best Practice Methodology for SiteScope Monitoring
• Configure Heartbeats and Dependencies
• Use a Best Practice Approach for Developing a Grouping Model
• Use a Best Practice Approach for Planning a SiteScope Deployment and Deciding When to Monitor an IT Environment

Managing Groups and Monitors

• Navigate the SiteScope Interface Using the Dashboard Tab
• Create and Configure Groups and Monitors
• Acknowledge Monitor Errors
• Use Threshold Settings and Base Lining
• Use Filters

  System Availability Management(SAM)

• Understand how SiteScope Communicates with BSM
• Access SiteScope from SAM
• Integrate SiteScope Data with BSM's Configuration Items

User Reports

• Report manager Overview
• Report types
• The Report manager UI
• Working with Custom reports

SLM

• Introduction to Service-Level Management
• SLM Terminology
• SLM Administration Overview
• SLM Application Reports

Quick Review

• Understand and Explain the Topics Studied in the Previous Day

Service Health

• Service Health Overview
• How Service Health Works
• Service Health Administration

My BSM

• My BSM Overview and Terminology
• Creating Your MyBSM Workspace
• Available BSM Components

Platform administration

• Infrastructure Setting Manager Overview
• Database Management
• Audit log Overview
• User and Permissions Management