ITIL Intermediate Release, Control and Validation (RCV) Training Course is intended for IT service management professionals who are preparing for the Intermediate Release Control and Validation Certification Exam to demonstrate their knowledge of ITIL modules and proficiency in RCV processes.

• Training by Realtime Expert trainer
• Live Online Classes
• Free study material
• Online virtual Classes available in morning, evening and weekend

Prerequisties

• Candidates for this course must hold the ITIL Foundations Certification.

Duration

Online

• The format is 40% theory, 60% Hands-on.
• It is a 20 days program and extends up to 2hrs each.

Corporate

• The format is 40% theory, 60% Hands-on.
• It is a 5 days program and extends up to 8hrs each.

Classroom

• Private Classroom arrenged on request and minimum attendies for batch is 4.

Course Content

• Exploring the purpose and objectives of the service transition stream
• The scope of the service transition phase in relation to the RCV processes
• Developing an effective service transition strategy
• The approach and best practices in planning and coordinating service transition activities

Core Release, Control and Validation Processes

• Change management
  • Purpose, goals and objectives
  • Implementing change with minimal rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Postimplementation review
  • Key metrics to measure success
• Service asset and configuration management (SACM)
  • Business value of the SACM process
  • Activities, methods and techniques
  • Supporting the effective execution of the SACM process using a configuration management system (CMS)
  • Describing the tools, activity model and deliverables for executing each key activity
  • Effectively measuring the SACM process with metrics
  • Typical day-to-day configuration management activities
• Service validation and testing (SVT)
  • How SVT creates business value
  • Identifying how policies can drive and support the execution of the SVT process
  • Triggers, inputs, outputs and interfaces with other processes
  • Acquiring relevant test data
  • Building quality service deliverables using test levels and test models
  • Measuring the SVT process in terms of business value contribution
• Release and deployment management (RDM)
  • Analysing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Identifying clear planning conditions including pass/fail criteria
  • Illustrating the main activities in relation to RCV
  • The key steps for performing the actual transfer
  • Defining metrics for process quality
• Analysing how service requests should be handled
  • Request fulfillment and a self-help service practice
  • Identifying the differences between request fulfillment and incident management
• Evaluating services against target performance in the context of change
  • Meeting committed service level performance
  • Intended and unintended effects of a change
  • Evaluating predicted service performance and actual performance

Request Fulfillment and Change Evaluation

• Analysing how service requests should be handled
  • Request fulfillment and a self-help service practice
  • Identifying the differences between request fulfillment and incident management
• Evaluating services against target performance in the context of change
  • Meeting committed service level performance
  • Intended and unintended effects of a change
  • Evaluating predicted service performance and actual performance

Knowledge Management (KM)

• The business value of the KM process
• Identifying what constitutes an effective KM strategy
• Analysing the basic layers of KM using the DIKW structure
• Describing the key steps of effective data and information management

Roles and Responsibilities

• Change management
• Service asset and configuration management
• Release and deployment management
• Request fulfillment and change evaluation

Technology and Implementation Considerations

• Technology as part of implementing service management
• Evaluation criteria for service management tools
• Identifying good practices with service design
• Challenges, critical success factors and risks
• Managing change in operations
• Implementing service management technologies