Course Overview
ITIL Intermediate SD Certification Training Details
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Duration30 hours
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TypeOnline Training
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IncludesCourse Meterial
ITIL Intermediate Service Design (SD) Training Course is intended for IT service management professionals who are preparing for the Intermediate Service Design Certification Exam.
- Training by Realtime Expert trainer
- Live Online Classes
- Free study material
- Online virtual Classes available in morning, evening and weekend
Prerequisties
- Must hold the ITIL Foundation Certificate.
Duration
Online- The format is 40% theory, 60% Hands-on.
- It is a 20 days program and extends up to 2hrs each.
- The format is 40% theory, 60% Hands-on.
- It is a 5 days program and extends up to 8hrs each.
- Private Classroom arrenged on request and minimum attendies for batch is 4.
Course Content
- Introduction and Overview
- Purpose and goals
- Scope of service design
- Doing it right the first time
- Designing new and changed service
- Key Service Design Principles
- Five aspects of service design
- Designing service solutions
- Designing supporting systems and the service portfolio
- Technology architectures, processes and design aspects
- Measurement, methods and metrics
- Service-oriented architecture principles
- Holistic service design
- Design activities and their constraints
- The importance of balanced design
- Service requirements, business requirements and drivers
- Four Ps of Design
- People
- Products
- Processes
- Partners
- Five aspects of service design
- Service Design Processes
- Service catalog management
- Providing a central source of information on IT services delivered to the business by the service provider
- Ensuring the business can view an accurate and consistent picture of IT services available, including details and status
- Service level management
- Negotiating, agreeing and documenting appropriate IT service targets with the business
- Monitoring and producing reports on delivery against agreed level of service
- Capacity management
- Matching capacity of IT to agreed business demands
- Right resource, right time, right cost
- Availability management
- Ensuring that availability targets are measured and achieved in a cost-effective manner
- Building availability into the design
- IT service continuity management
- Maintaining ongoing recovery capability to match agreed needs, requirements and time scales
- Developing service continuity and recovery plans
- Aligning plans with business needs over time
- Service catalog management
- Primary Activities of Service Design
- Technology-related activities
- Requirements engineering: requirement types, activities and techniques
- Data and information management activities
- Techniques within application management
- Investigating service design requirements
- Achieving balance between design and existing strategies
- Ensuring inclusion of governance and security controls
- Assembling the service design package
- Producing, maintaining and revising all services, design processes and documents
- Liaising with other design and planning activities
- Aligning with corporate and IT strategies
- Technology-related activities
- Organizing Service Design
- Roles appropriate within service design
- Functional role analysis and the use of the RACI matrix
- Defining service design responsibilities
- Aligning information security with business security
- Managing suppliers to ensure quality and value
- Service Design and Technology
- Technology considerations for service design
- The tools that benefit service design
- Requirements for service design
- Implementation Challenges and Risks
- The six-stage implementation approach
- Measurements of service design
- Outlining the challenges and risks facing service design
- Establishing critical success factors and key performance indicators (KPIs)
- Developing risk-benefit analyses
Course Calender

12th Jan
Saturday
7:00 AM IST
Enroll Now

15th Jan
Tuesday
7:00 AM IST
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Review
Score Breakdown
4.6 / 5.0
90% recommend this course
Score Breakdown
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Average Rating For
- Content 4.5
- Knowledge 4.5
- Assignment 4.2
- Institute 4.3
- Instructor 4.4
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Antony Robert
18/03/2016
Great experience! Thanks Ecorptrainings for providing an online learning platform where courses can be taken from anywhere and anytime as per convenience. I attended Workday training and Workday HCM training and both the courses were really good. I would definitely recommend Ecorptrainings Thanks Ecorp
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Rajesh
18/03/2016
Ecorptrainings is an interactive and innovative way of evangelizing us toward various courses. The best stars for Ecorptrainings lies on the ticket solving and their tailored courses. Instructors are knowledgeable and interactive in teaching. Workday training sessions are well structured with a proper content in helping us to dive. Good course material and structured modules in each course..