Course Overview
ITIL Intermediate ST Certification Training Details
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Duration40 hours
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TypeOnline Training
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IncludesCourse Meterial
The ITIL Intermediate Service Transition module offers an overview of service transition and its associated activities. With this knowledge, you will be able to hone your change management or configuration management skills, to make a significant contribution to IT service management in a company.
- Training by Realtime Expert trainer
- Live Online Classes
- Free study material
- Online virtual Classes available in morning, evening and weekend
Prerequisties
- Must hold the ITIL Foundation Certificate.
Duration
Online- The format is 40% theory, 60% Hands-on.
- It is a 20 days program and extends up to 2hrs each.
- The format is 40% theory, 60% Hands-on.
- It is a 5 days program and extends up to 8hrs each.
- Private Classroom arrenged on request and minimum attendies for batch is 4.
Course Content
- Introduction and Overview
- Purpose and objectives
- Linking service transition to other ITIL lifecycle stages
- How service transition creates business value
- Service transition principles: the concept of service and the role of utilities and warranties
- Key Principles of Service Transition
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of service transition requirements throughout the lifecycle
- Optimizing service transition performance and typical metrics that can be used
- Primary ITIL Processes within Service Transition
- Change management
- Managing changes in a controlled and consistent manner with minimum disruption
- Maintaining standardized methods for efficient and prompt handling of all changes
- Optimizing business risk
- Service asset and configuration management
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the configuration management system
- Knowledge management
- Enabling informed decision-making with a service knowledge management system
- The Data-to-Information-to-Knowledge-to-Wisdom structure
- Release and deployment management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changed services
- Delivering changes at optimized speed, risk and cost
- Other considerations
- Transition planning and support
- Service validation and testing
- Evaluating performance vs. expectations
- Change management
- Managing People through Service Transitions
- The nature, purpose and value of supporting service transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder management
- The role and requirements of service transition in other ITIL processes
- Organizing for Service Transition
- Roles and responsibilities
- Applying service transition to multiple circumstances
- Identifying the organizational context
- Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of service transition
- Supporting service transition through technology
- Integrating service transition into the entire lifecycle
- Matching technology to the organizational situation
- Implementing and Improving Service Transition
- Implementing service transition in a virtual or cloud environment
- The challenges facing service transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and key performance indicators (KPIs)
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
Course Calender

12th Jan
Saturday
7:00 AM IST
Enroll Now

15th Jan
Tuesday
7:00 AM IST
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Review
Score Breakdown
4.6 / 5.0
90% recommend this course
Score Breakdown
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Average Rating For
- Content 4.5
- Knowledge 4.5
- Assignment 4.2
- Institute 4.3
- Instructor 4.4
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Antony Robert
18/03/2016
Great experience! Thanks Ecorptrainings for providing an online learning platform where courses can be taken from anywhere and anytime as per convenience. I attended Workday training and Workday HCM training and both the courses were really good. I would definitely recommend Ecorptrainings Thanks Ecorp
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Rajesh
18/03/2016
Ecorptrainings is an interactive and innovative way of evangelizing us toward various courses. The best stars for Ecorptrainings lies on the ticket solving and their tailored courses. Instructors are knowledgeable and interactive in teaching. Workday training sessions are well structured with a proper content in helping us to dive. Good course material and structured modules in each course..