Course Overview
Oracle RightNow Training Details
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Duration40 houres
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Modules12 Modules
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TypeOnline Training
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IncludesCourse Meterial
Oracle RightNow Cloud Service combines Web, Social and Contact Centre experiences for a unified, cross-channel service solution in the Cloud, enabling organisations to increase sales and adoption, build trust, strengthen relationships and reduce costs and effort. RightNow's service enterprise platform provides transparent reliability, unmatched security and total Cloud freedom for mission critical customer experience delivery.
Prerequisties
Duration
Online Corporate ClassroomCourse Content
- Agent Desktop
- Deploying and Launching the Agent Desktop
- Searching for, Viewing, Editing, Creating, and Customizing Record Types
- Creating Profiles and Staff Accounts
- Running Analytics Reports
- Viewing, Editing, and Creating Custom Objects
- Accessing Help
- Using Customer Portal
- Right Now Object Query Language (ROQL)
- Objects and Relationships in the Common Object Model
- ROQL Queries
- Executing ROQL Queries in a .NET Project
- Special Queries
- Web Services
- CRUD Operations using Web Services
- Bulk Operations
- Batch Operations
- Chain Operations
- Running an Analytics Reports
- Getting Values for NamedID Objects
- Desktop Integration
- Add-Ins
- Developer Mode
- Templates and Wizards
- Deployment
- Working with Records and Automation
- Using Web Services
Course Calender
1st Dec
Saturday
7:00 AM IST
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4th Dec
Tuesday
7:00 AM IST
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Review
Score Breakdown
4.6 / 5.0
90% recommend this course
Score Breakdown
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(58)
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(132)
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(89)
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(58)
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(9)
Average Rating For
- Content 4.5
- Knowledge 4.5
- Assignment 4.2
- Institute 4.3
- Instructor 4.4
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Antony Robert
18/03/2016
Great experience! Thanks Ecorptrainings for providing an online learning platform where courses can be taken from anywhere and anytime as per convenience. I attended Workday training and Workday HCM training and both the courses were really good. I would definitely recommend Ecorptrainings Thanks Ecorp
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Rajesh
18/03/2016
Ecorptrainings is an interactive and innovative way of evangelizing us toward various courses. The best stars for Ecorptrainings lies on the ticket solving and their tailored courses. Instructors are knowledgeable and interactive in teaching. Workday training sessions are well structured with a proper content in helping us to dive. Good course material and structured modules in each course..