|Training Type:||Live Instructor-led (online) | Corporate Training | Job Support|
|Trainer:||Having 5-10+ yrs experience. Real-time Sap consultant|
What is a Chatbot?
A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone. Chatbots usually try to simulate human behavior to make the conversation as enjoyable and natural as possible. Chatbots play a very important role in learning. They are the intelligent conversational systems that allow users to talk and interact with artificial intelligence (AI) in a simple way. Most chatbots require the input of text through a keyboard. Best example here, would be Alexa from Amazon which we already experience in our day to day life. A chatbot can be enabled to manage speech by invoking Speech-to-Text and Text-to-Speech applications. In this way, the chatbot can talk to the user and provide a service response. It is majorly relevant to many industries: Government, Airlines, Banking, Insurance, Telecoms, Utilities, Consumer Electronics. Other areas like Marketting and Finance still needs to evolve as these areas needs more of customer interaction and involvement.
Now, coming to SAP Chatbot, it had been a very exciting news for SAP, with the announce of the new product, SAP Conversational AI . SAP Conversational AI is part of the SAP Leonardo Machine Learning portfolio. SAP Conversational AI is deployed in the cloud and is available as software as a service (SaaS), so you can access it from any Web browser. Let us look into few advantages of SAP Chatbot, firstly customer retention-We can easily anticipate customer behavior ,such as product cancellations or renewals with instant insights into dissatisfied customers from transactional data and digital interaction points. The advanced machine learning application automates data mining, predictive analysis, and capture of leading churn indicators. Secondly SAP Service Ticket Intelligence which accelerate customer service in your omnichannel front office with SAP Service Ticket Intelligence. The application efficiently processes inbound social media posts, e-mails, and other channel interactions by automatically determining classifications, routing, and responses, with more automated processing and faster digital interaction processing
Recent survey on Chatbots highlights challenges that have yet to be overcome. Despite the many advancements made in fields of AI and machine learning, chatbots still lack the ability to interact on a truly human level. While this is a technical limitation, it would not be right to assume that chatbots lack business value simply because they are unable to achieve a human-levels of intelligence. Our real objective should be to ensure that your customers’ needs are met and their expectations are exceeded each time they interact with your business.
- The format is 40% theory, 60% Hands-on.
- It is a 20 days program and extends up to 2hrs each.
- The format is 40% theory, 60% Hands-on.
- It is a 5 days program and extends up to 8hrs each.
- Private Classroom arrenged on request and minimum attendies for batch is 4.
Chatbot with SAP Conversational AI Course Content
- The Rise of Chatbots
- Common Use Cases
- SAP Conversational AI and the Stages of Bot Building
- Register with SAP Conversational AI and Login
- Create a New Bot
- What are Intents, Expressions and Entities?
- Creating Intents and Expressions
- Creating Entities
- What are Skills?
- Creating Skills
- Adding Triggers, Requirements and Actions to Skills
- The Test and Chat Windows
- Monitoring & Analytics
- Integrating with External APIs
- Accessing Your Bot from Different Channels
Introduction and Overview
Conversational AI Overview
Register and Create a New Bot
Train your Bot
Build your Bot Skills
Test and Monitor your Bot
Code and Connect your Bot
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