Siebel CRM On Demand offers the industry's most comprehensive CRM solution by delivering complete, fully interactive analytic capabilities that allow users to gain deep insight into their business.

• Training by Realtime Expert trainer
• Live Online Classes
• Free study material
• Online virtual Classes available in morning, evening and weekend

Prerequisties

• Basic familiarity with the Oracle CRM On Demand application
• Ability to use Oracle CRM On Demand Answers to create basic reports

Duration

Online

• The format is 40% theory, 60% Hands-on.
• It is a 20 days program and extends up to 2hrs each.

Corporate

• The format is 40% theory, 60% Hands-on.
• It is a 5 days program and extends up to 8hrs each.

Classroom

• Private Classroom arrenged on request and minimum attendies for batch is 4.

Course Content

Reporting Methodology

• Identifying Subject Areas
• Finding Data Columns
• Analyzing Custom Objects
• Designing Your Report

Formatting Tables

• Column Formatting
• Conditional Formatting
• Using Images

Working With Pivot Tables

• Adding Totals and Relative Values
• Adding Duplicate Columns

Using Advanced Layout Views

• Column Selectors
• Gauge Views
• Adding a Legend
• Using a Narrative View

Using Filters

• Filtering with SQL Expressions
• Using Variables
• Filtering Based on Results of Another Analysis
• Using the Filtered Metrics Function

Combining Reports with Set Operations

Defining Column Filter Prompts

• When to Use Prompts
• Date Range Prompts

Column Formulas and Conditional Expressions

• Where to Apply Formulas
• Creating Mathematical Formulas

Date and Time Formulas

• Types of Date Formulas
• Rolling Date Filters
• Using Session Variables

Conditional Values

• Using CASE Statements
• Applying Aggregation Rules

Navigating Users to Analyses

• Defining Drill-Down Paths
• Creating a Web Link field

Creating Custom Dashboards

• Creating and Designing Custom Dashboards
• Creating Dashboard Prompts