Administering Avaya Aura Experience Portal

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Administering Avaya Aura Experience Portal involves managing and configuring the Avaya Aura Experience Portal platform, which is a self-service and automation tool designed to enhance customer interactions. It integrates voice, web, mobile, and messaging channels to provide a unified customer experience.

  1. System Configuration: Setting up and configuring the Avaya Aura Experience Portal system.

  2. Application Management: Managing self-service applications and IVR configurations.

  3. Integration: Integrating with communication systems and CRM platforms.

  4. Channel Configuration: Configuring voice, SMS, email, and web chat channels.

Before learning how to administer Avaya Aura Experience Portal, it's beneficial to have a foundation in the following skills:

  1. Telecommunications: Understanding of telecommunications concepts and technologies.

  2. Networking: Knowledge of networking principles and protocols.

  3. Voice Over IP (VoIP): Familiarity with VoIP technologies and protocols.

  4. Contact Center Operations: Understanding of contact center operations and best practices.

By learning how to administer Avaya Aura Experience Portal, you gain the following skills:

  1. System Configuration: Ability to set up and configure the Avaya Aura Experience Portal system.

  2. Application Management: Skills to manage and configure self-service applications, such as IVR and multimedia applications.

  3. Integration: Proficiency in integrating Avaya Aura Experience Portal with communication systems and CRM platforms.

  4. Channel Configuration: Knowledge of configuring voice, SMS, email, and web chat channels.

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