Avaya Aura Call Center Elite Implementation and Configuration

1. Custom Call Routing: Efficiently route incoming calls based on criteria such as skills, priority, and workload.

2. Agent Desktop Customization: Tailor agent desktop interfaces to provide access to customer information and call handling tools.

3. IVR Automation: Design and configure IVR menus and prompts for automated customer interactions.

4. Reporting and Analytics: Setup reporting tools to track call center performance metrics.

Before learning Avaya Aura Call Center Elite Implementation and Configuration, it's beneficial to have the following skills:

1. Telecommunications: Understanding of telecommunications concepts and technologies.

2. Call Center Operations: Familiarity with call center operations and workflows.

3. Networking: Knowledge of networking fundamentals, including TCP/IP, routers, switches, and VLANs.

4. Customer Relationship Management (CRM): Understanding of CRM systems and their integration with call center solutions.

By learning Avaya Aura Call Center Elite Implementation and Configuration, you gain the following skills:

1. Call Center Setup: Ability to set up and configure call center operations using Avaya Aura Call Center Elite.

2. Customization: Skill in customizing call routing, agent desktop interfaces, and IVR menus to meet specific business requirements.

3. Integration: Proficiency in integrating Avaya Aura Call Center Elite with CRM systems and other third-party applications.

4. Performance Optimization: Knowledge of optimizing call center performance through efficient call routing, reporting, and analytics.