Avaya Aura Contact Center Installation and Commissioning

1. Hardware and Software Setup: Installation and configuration of hardware and software components.

2. System Configuration: Configuration of system settings, network parameters, and integration with telephony infrastructure.

3. Feature Configuration: Setup of contact center features like IVR, ACD, CTI, and multimedia routing.

4. User Setup and Training: Creation of user accounts, roles, and provision of training for agents and supervisors.

Before learning Avaya Aura Contact Center Installation and Commissioning, it's beneficial to have the following skills:

1. Networking: Understanding of networking concepts including IP addressing, routing, and VLANs.

2. Telephony: Familiarity with telephony systems and protocols such as SIP and PSTN.

3. System Administration: Proficiency in system administration tasks, including server setup, configuration, and troubleshooting.

4. Contact Center Concepts: Knowledge of contact center operations, call routing strategies, and customer service principles.

By learning Avaya Aura Contact Center Installation and Commissioning, you gain skills in:

1. Hardware and Software Configuration: Ability to install and configure hardware and software components of Avaya Aura Contact Center.

2. System Integration: Skill in integrating contact center systems with telephony infrastructure and other enterprise systems.

3. Feature Configuration: Proficiency in configuring contact center features like IVR, ACD, and CTI to meet business requirements.

4. Testing and Validation: Capability to conduct system tests and performance tests to ensure the solution meets quality standards.