IBM Tealeaf - Administration
IBM Tealeaf Administration involves managing and configuring the Tealeaf CX platform to capture and analyze customer interactions on websites and applications. It includes setting up data collection, user roles, and system settings to ensure accurate behavioral analytics. Effective administration helps organizations improve user experience and troubleshoot issues efficiently.
Key Features of IBM Tealeaf - Administration
- Setup and configuration of data capture and replay settings
- User role management and access control
- System monitoring and performance tuning
- Integration with other analytics and CRM tools
- Data privacy and compliance management
- Troubleshooting and issue resolution support
- Dashboard customization and report scheduling
Before learning IBM Tealeaf Administration, you should understand web analytics and customer experience management concepts. Familiarity with system administration and user role management is helpful. Basic knowledge of data privacy and compliance standards will also be beneficial.
Skills Needed Before learning IBM Tealeaf - Administration
- Understanding of web analytics and customer experience management
- Familiarity with system administration and user role management
- Basic knowledge of data privacy and compliance standards
- IBM Tealeaf CX platform
- Setup and configuration of data capture
- User roles and access management
- System monitoring and performance tuning
- Integration with analytics and CRM tools
- Data privacy and compliance management
- Troubleshooting and support best practices
- Dashboard customization and reporting
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