IBM Tealeaf - Essentials
IBM Tealeaf - Essentials provides a foundational understanding of how Tealeaf captures and analyzes digital customer experiences. It covers key concepts like session replay, data capture, and usability analysis. This helps users gain insights to improve website performance and customer satisfaction.
Key Features of IBM Tealeaf - Essentials
- Digital customer experience analytics
- Session replay and event capturing
- Behavioral analysis and usability insights
- Dashboards and customizable reporting
- Data capture setup and configuration basics
- User journey mapping and analysis
- Improvement of customer satisfaction through data-driven decisions
Before learning IBM Tealeaf - Essentials, you should have a basic understanding of website functionality and user behavior analysis. Familiarity with web technologies such as HTTP, cookies, and JavaScript is helpful. Some knowledge of customer experience and digital analytics concepts is beneficial.
Skills Needed Before learning IBM Tealeaf - Essentials
- Basic understanding of website functionality and user experience
- Familiarity with web technologies like HTTP, cookies, and JavaScript
- Knowledge of digital analytics and customer behavior concepts
- IBM Tealeaf and Digital Experience Analytics
- Understanding Session Replay and Data Capture
- Event and Report Configuration Basics
- User Journey and Funnel Analysis
- Creating and Customizing Dashboards
- Identifying and Resolving Customer Issues
- Best Practices for Using Tealeaf Insights
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