Oracle Utilities Customer to Meter (C2M)

1. Customer Information Management: Oracle Utilities C2M enables utilities to maintain accurate and up-to-date customer information, including customer demographics, contact details, billing preferences, and service history. It serves as a centralized repository for all customer-related data, facilitating personalized customer interactions and targeted service offerings.

2. Meter Data Management: The solution offers robust capabilities for managing meter data, including data collection, validation, estimation, and editing (VEE). It supports integration with various metering systems and data sources, allowing utilities to capture and process consumption data from different types of meters, sensors, and IoT devices.

3. Billing and Invoicing: Oracle Utilities C2M facilitates the generation of accurate and timely bills based on meter readings, consumption data, tariff structures, and customer preferences. It supports flexible billing configurations, including flat-rate billing, time-of-use billing, and demand-based billing, to accommodate diverse customer needs and pricing models.

1. Knowledge of the utilities industry and its operations.
2. Basic database management skills and understanding of SQL.
3. Familiarity with software development concepts and scripting languages.
4. Understanding of system integration principles and project management basics.
5. Strong analytical, problem-solving, communication, and collaboration skills.
6. Learning agility to adapt to new technologies and methodologies.
7. Attention to detail, especially when working with customer and meter data.
8. Customer-centric mindset for driving customer satisfaction and value.

By learning Oracle Utilities Customer to Meter (C2M), you gain expertise in:

1. Utilities industry operations.
2. Database management and SQL querying.
3. System integration and APIs.
4. Software configuration and customization.
5. Data analysis and reporting.
6. Project management.
7. Troubleshooting and support.
8. Customer service.
9. Regulatory compliance.
10. Continuous improvement.