Siebel CRM On Demand Admin

User Management:

• Creating and managing user accounts.
• Setting up roles and permissions to control access to various parts of the system.

Data Management:

• Importing, exporting, and managing data within the CRM.
• Ensuring data quality and integrity.
• Performing data deduplication and data cleansing.

Configuration:

• Customizing the CRM to meet specific business needs.
• Configuring fields, layouts, and workflows.
• Setting up and managing dashboards and reports.

Basic CRM Knowledge:

• Understanding of Customer Relationship Management (CRM) concepts and processes.
• Familiarity with how CRMs help in managing customer data and interactions.

Technical Skills:

• Basic knowledge of database management and SQL.
• Familiarity with networking and IT infrastructure basics.
• Understanding of web-based applications and their architecture.

Business Analysis:

• Ability to gather and interpret business requirements.
• Understanding of common business processes and workflows.

CRM Administration:

• Proficiency in configuring and customizing Siebel CRM On Demand.
• Ability to manage user accounts, roles, and permissions.
• Skills in maintaining and updating CRM records.

Database Management:

• Understanding of database structures used in Siebel CRM.
• Skills in performing data imports, exports, and data cleansing.
• Ability to use SQL for data queries and reports.

Workflow and Process Automation:

• Ability to design and implement automated workflows and business processes.
• Skills in creating triggers and alerts for various business scenarios.